Solved UV Desk setting up email on windows platform - WAMP Server

[Nishit]

This is my current configuration.

[peopleinside]

@Nishit

I followed this link to configure it on my setup.
https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/
I don't know how to perform step 5 "Cron job" in windows platform.

The guide mentioned is if you need configure an Outlook email address where you have the two step verification active.

Your email address seems not to be under Outlook domain from your last screenshot.
For be able to open a ticket from mail you need have a CronJob set, I'm reading you are having issue on create the CronJob, is this right?

The right guide for the CronJob should be this one: How to Refresh Mailbox Using Cron Job in UVdesk OpenSource

I'm using something like explain here: https://github.com/uvdesk/community-skeleton/issues/278#issuecomment-703683404

[Nishit]

@peopleinside
Can I perform these steps on a windows platform please suggest.

[peopleinside]

@Nishit said in UV Desk setting up email on windows platform - WAMP Server:

@peopleinside
Can I perform these steps on a windows platform please suggest.

On Windows I don't know as I use Centos.
You have to know how to manage your server.

For doing CronJob you can search on the web https://www.google.com/search?client=firefox-b-d&q=cronjob+windows+server

[Nishit]

@Sanjeev

I have tried running a cron job in my project directory. I used the following command "php bin/console uvdesk:refresh-mailbox -t 1 servicedesk@astute.co.in" and the response to my command comes up with an error - Fatal error: Default value for parameters with a class type hint can only be NULL in C:\wamp64\www\uvdesk\vendor\symfony\console\Application.php on line 86

I tried checking the path but couldn't figure out what is wrong.

please help.

[peopleinside]

@Nishit said in UV Desk setting up email on windows platform - WAMP Server:

Default value for parameters with a class type hint can only be NULL

What is your PHP version?

[Nishit]

@peopleinside

PHP Version 7.3.21

[Nishit]

@peopleinside I tried to make changes to the code and I replaced the values with Null.

Now I tried running the refresh command again and in response now i got Parse error: syntax error, unexpected '?' in C:\wamp64\www\uvdesk\config\bootstrap.php on line 13

[peopleinside]

PHP Version 7.3.21

@Nishit the PHP version seems to be good.

I tried to make changes to the code and I replaced the values with Null.

If you really don't know what you are editing I don't suggest to edit the core code also if I can understand your try to fix.
I think "we" need wait for a reply from developers.

What you can try is to resume the original core code that you edited than maybe you can test if you fet the same issue with a Gmail address or an email address that after the @ has domain.ext and not domain.ext.ext2

I remember to discovered (but I think is not reported as bug in GitHub) that UVdesk can have issue on receiving email on a subdomain address. I can remember I get error if my support email is like support1.team@domain.ext

In your case I'm not sure if the error can be realted to the domain extensions that have two fullstop .co.in.
Maybe not realted in this case you need wait a reply from devs.

[Nishit]

@peopleinside Okay lets wait for @Sanjeev to have a look on it.
Thanks for your help

[peopleinside]

@Nishit yes let's wait. I'm sorry to cannot help you to fix immediately.

[Sanjeev]

@Nishit

It seems like the only problem with your php version.
And you do not need to change anything under vendor folder if your php version is greater than 7.2

Sometime PHP version for Web and CLI may be different it can be cause this issue.

You need to make your php version default for both and then make a try.

[Nishit]

Dear @Sanjeev ,

You can refer the screenshot below.. I am using the same version for web and cli.

I still wonder why there is an issue.

Regards,
Nishit

[Sanjeev]

@Nishit

Have you restarted the server after making changes?

[Nishit]

Dear @Sanjeev ,

Many times... I tired restarting and changing/switching versions vice versa.

[Nishit]

@Sanjeev
Still doesn't work!

I am trying other way around by checking if I can directly host it on IIS.
If you have any procedure or prerequisites before installation on IIS. kindly let me know the same please. it would be much appreciated.

[peopleinside]

@Nishit still not resolved?
I'm sorry to read that.

[peopleinside]

@Nishit can we do something for help you?
I'm asking if the issue with emails is just with your email or you have issues also with Gmail or other email account.

if you use Gmail you need use a specific app password in UVdesk and not the Gmail password.
Will be interesting understand where the issue is and if the issue you are facing is only on Windows.

On Centos UVdesk works fine for me also SMTP.

[peopleinside]

Topic marked as solved as no reply has been posted.