ok...
If you install uvdesk under Plesk solution, even if you install MailParse in php version (I use php 7.4)
You must enable into domain site -> php version
at the end you can put additional configuration, I don't know why the installation not activate the module and only the additional configuration enable it...
Resolved....
I have set under plesk php configuration of domain
thank you
yes I have a cronjob but I run manualy to check
I have replaced the file, I hace run the command bin/console c:c, after I have clean all box email and after I have send email from my personal account @gmail to helpdesk@mydomain.com but nothig
/opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 25 October 2021.
5. Total fetched email -> 1
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 1.
Mailbox refreshed successfully !!!
ok I have replace all but when I run the comand there isn't error, I have clean the cache
/opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mydomain.it
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 25 October 2021.
5. Total fetched email -> 4
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 4.
Converting email 2 out of 4.
Converting email 3 out of 4.
Converting email 4 out of 4.
Mailbox refreshed successfully !!!
but I can set to debug the conversion email to se where is the problem?
if I check "Delete from Inbox" when process delete the email.... is all ok but why not create a ticket?
where a I can set the debug to see where is the problem?
yes the first message after installation are create after nothing
I use https and the domain under uvdesk.yaml is correct whitout http\https
uvdesk:
site_url: 'helpdesk.mydomain.it/public'
upload_manager:
id: Webkul\UVDesk\CoreFrameworkBundle\FileSystem\UploadManagers\Localhost
and if I run clear cache is all ok
/opt/plesk/php/7.3/bin/php bin/console c:c
// Clearing the cache for the dev environment with debug true
[OK] Cache for the "dev" environment (debug=true) was successfully cleared.
Hi, after the firs day where is all ok, now when fetch the email the system not create a ticket...
mysite@mail:~/helpdesk.mysite.it$ /opt/plesk/php/7.4/bin/php bin/console uvdesk:refresh-mailbox helpdesk@mysite.it
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
3. IMAP stream opened.
4. Fetching Email collection since 23 October 2021.
5. Total fetched email -> 2
6. Starting to convert Emails into Tickets ->
=============================================
=============================================
Converting email 1 out of 2.
Converting email 2 out of 2.
Mailbox refreshed successfully !!!
but if I enter to ticket there isn't, If I create a ticket from web no problem... why? don't know who to associate it with?
Hi, I understand and I have set to use ssl, I have a valid certificate, I don't need to se INBOX because is default, If I put it or no is the same.
my advice is to make an example in the configuration file also for the other domains (extra google)
I have resolve thank you.
ok I also configured the smtp (which was correct) so you should write that for the imap it must be put
{mail.mydomain.it:465/ssl}
and is all ok
Yes, yes I use a ssl the example is only to set the information
in the normal configuration when ask me host I put mail.domain.it but for this the configuration is different...
now I think that the smtp is the same? because if I use gmail work but receive the email from @gmail and I prefer @mydomain.it
Ok another step...
if I use this configuration I can read the email...
{mail.mydomain.it:143/notls}
now work to send...
ok... if I use gmail not recevice a error, but the problem is If I use my domain... I can't setup the correct information... I can't setup the port, the user login ecc I'm sure that login e password are correct
I had created a script in php to read the mail some time ago, and I used
$ hostname = '{localhost: 143 / notls}';
but it doesn't work by putting this parameter on host either
why I must use a yahoo mail or gmail when I have a personal imap\pop? I must create a @yahoo@gmail account to receive a ticket? is not professional...
If can read yahoo\gmail why can't read other imap server?
I think that there isn't all information when I configure a email, I can't set the port... I can't set the login... how can run outside Gmail or Yahoo if I can't modify this information?
If I put user @gmail and smtp @gmail run... but why if I use my domani not accept? I'm sure that all data are correct.. I use to mail client ecc
I when I try to refresh-mailbox I receive a error
./bin/console uvdesk:refresh-mailbox helpdesk@mydomain.com
1. Processing uvdesk mailbox configuration.
2. Opening imap stream...
In RefreshMailboxCommand.php line 88:
Warning: imap_open(): Couldn't open stream mail.mydomain.com
uvdesk:refresh-mailbox [-t|--timestamp TIMESTAMP] [-h|--help] [-q|--quiet] [-v|vv|vvv|--verbose] [-V|--version] [--ansi] [--no-ansi] [-n|--no-interaction] [-e|--env ENV] [--no-debug] [--] <command> [<emails>...]
PHP Fatal error: Uncaught ErrorException: Notice: Unknown: Can't open mailbox mail.mydomain.com: no such mailbox (errflg=2) in Unknown:0
Stack trace:
#0 [internal function]: Symfony\Component\Debug\ErrorHandler->handleError()
#1 {main}
thrown in Unknown on line 0
the login and password are correct, I have read that for Gmail we must put imap.gmail.com:993/imap/ssl but my server mail is the same of the Uvdesk why don't find the mailbox?