Topics created by Pedro Kerche

@Pedro-Kerche

would you teach me how to create this cronjob. the command line to create this automation

Please follow the below steps for running the cronjob clear cache:

Step 1: Open your terminal with your project root directory

Step 2: Now you will run the below command in project root directory:

$ crontab -e

cc0e2235-3298-48ca-93fd-2841a2e20863-image.png

After edit your crontab save and close the crontab for now (CTRL + X, CTRL + Y, then ENTER if you selected nano).

Step 3. Now check your view the contents of your crontab, but not edit it, you can use the following command:

$ crontab -l

9abbeb14-b027-436b-ab11-4d6bc1167c13-image.png

Step 4: Now check the setup is correct or not, so you will run the showing file path command till end in your crontab terminal check the below screenshot:

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Note:

If you are not showing like this, so you will followed the below steps:

Go to the project root directory with you want to delete the folder path, and check the current directory of your project folder, run the below command:

pwd

It will show the current project file path.

Once again check this is working or not, please follow the above 4 step again. You will run the showing file path command till end in your crontab terminal.

Now your crontab is saved, and project folder removed in every 2 days.

Also, you can check the below links for more information:

https://stackoverflow.com/questions/16325350/setting-cron-job-to-delete-file-after-24-hours

@Pedro-Kerche said in Delay in converting email to ticket:

I cleaned out the inbox. but the problem now is in the ticket part. it's not converting. it identifies the email, but does not convert. In the image I provided, he reads the email, but is no longer creating tickets. do you know what it could be?

It may be due to two reasons:

site_url is not correct.

Processing of ticket conversion URL is blocked due to any security reason.

Once check your site URL follow this path:

uvdesk.yaml file config/packages/uvdesk.yaml and find site_url, enter the localhost or domain path till public, and make sure you have removed http://

For example: localhost/folder_name/public

d77c07f4-7fac-4674-96a9-82eb02df7a93-Screenshot from 2023-03-27 14-57-32.png

You can clear the cache with the php command:

php bin/console c:c

Also, you can create a new project with the latest release updates.