Topics created by leandrorocha

@leandrorocha In my OpenSource install I edited the email templates by inserting two languages.
First my native language: Italian than English.

@leandrorocha Hi, I'm sorry for the issue faced.
Are you able for example to configure a Gmail account or an email that is not managed by CPanel?

This is for know if the error is made by you.

Can be useful know what configuration are you using without include in the forum password or other sensible data.

Incoming Mail (IMAP) Server

Transport: Select transport as Gmail, Yahoo or IMAP
Host: Every email service has unique IMAP HOST like Gmail – {imap.gmail.com:993/imap/ssl}INBOX, Yahoo – {imap.mail.yahoo.com:993/imap/ssl}INBOX
Email: Put email address of IMAP(incoming mail server)
Password: Enter password of given email.

The above text is from the UVdesk guide.

You may have issue if your email managed by CPanel never support / use a valid certificate.

@leandrorocha I'm sorry for issues faced.
What version of UVdesk you installed?

I don't use CPanel but some script install can be not updated; if you are unable to see UVdesk work I suggest to install manually and see if this resolve the issues faced.

https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

@leandrorocha said in How to Translate "Hi! how can i help you.":

the "Hi! how can i help you.

Login to your admin panel.

You will see Branding section in Dashboard.
You can set any text in your desired language.

Hi @leandrorocha UVdesk can support different languages but seems actually in the open source self hosted version there is no an option to change or select the language by using a dropdown menù.

In my installation I generate an external service translation embed code than I implemented the desired language.
You can see here. where you can find two flags: Italian and English.

Just generate embed code with only flags and not the drop down in my case than I added the code in the footer and header as <li><li/> before the Home button in main-uvdesk/vendor/uvdesk/support-center-bundle/Resources/views/Templates/footer.html.twig (or header.html.twig)

Hi,
this topic seems has no more updates.
I mark the discussion as resolved.

You can still be able to reply if you need help.