Posts made by leandrorocha

Hi!

We are looking for a way to send emails in two languages. In our support we have users from two differents languages and use only one language in the e-mail template is a poor customer service.

If we send e-mails in portuguese, english users will not understand. If we send e-mails in english, the same will happens with portuguese users.

In OSTicket is possible to assign an e-mail template to a language, so the user receive the e-mail for it respective language based in their settings, however I couldnt find a way to achieve the same with UVdesk.

Hello!

I would like to ask if the open source version of UVdesk is multilanguage compatible?

I run a website with two natives languages and we would like to use UVdesk as our support tool, however seems that is not possible to send e-mails to customers in more than one language. How can I send e-mails to customers according their respective language?

Regards,

Hi!

I am trying to setup a mailbox using an e-mail that is hosted in a cpanel server but doesnt matter what information I use as host I always receive an error message when I try to run php bin/console uvdesk:refresh-mailbox.

The error in question is: Warning: imap_open(): Couldn't open stream

By default cpanel e-mail host is mail.domain.com but seems not to be working with uvdesk, the same occur with mail.domain.com:993 or mail.domain.com:145.

Someone already was able to make uvdesk work with a cpanel email account?

Hi!

I am running uvdesk community in a cpanel account. By default uvdesk use the "public" folder as their accessible folder to the world, but cpanel uses the public_html folder.

I installed using the web installer what make my uvdesk be accessible using the public_html folder, however when I try to upload any attachment or logo these images are not being displayed as their where uploaded in a folder above the public_html. Checking my server, I found that even that uvdesk is using the public_html to be accessible, files uploads still being created in the default "public" folder from uvdesk.

How can I change the default public folder from uvdesk to use my public_html?

Hi!

How can I translate the "Hi! how can i help you." phrase that appear in the frontpage from the UVDesk Community edition? I checked the language files and couldnt find this phrase to be translated to another idiom.

I searched through the documentation and couldnt confirm if is it possible to create multi-language ticket type?

I trying to implement a helpdesk in portuguese, english and spanish, but seems that there isnt an option to translate the ticket type in the frontend.

Hi!

I already read the documentation about how to install and enable the API for UVdesk, but doesnt matter what I try, I always receive the same error when I try to access the API. The error message is:

{"status":false,"message":"An unexpected error occurred. Please try again later."}

I think that maybe this error is related how the API token is passed in the URL, however I couldnt find in the documentation how this information is send. Has anyone been successful in installing the open source version and getting the API to work?