Topics created by HockeyDevil07

Found the answer to my own question. Either Symfony's documentation is a bit wrong or UVdesk application isn't using the normal methods per Symfony's documentation.

I was attempting to use Symfony's instructions here (https://symfony.com/doc/current/bundles/override.html) but it did not work. I was trying to override the login template with a file in 'templates/bundles/UVDeskSupportCenter/Knowledgebase/login.html.twig'. This did not work. I was able to find this semi-related issue in GitHub (https://github.com/FriendsOfSymfony/FOSOAuthServerBundle/issues/557) that got me on the right track.

Using "bin/console debug:twig" I was able to find the correct path which is "templates/bundles/UVDeskSupportCenterBundle"/Knowledgebase/login.html.twig". You need to add that 'Bundle' onto the end of the end of the bundle name as it exists here (https://github.com/uvdesk/support-center-bundle/blob/master/Controller/Customer.php#L102).

@HockeyDevil07

Yes, exactly it is use for manually apply action on ticket.
It is same as like workflow.

But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).

@HockeyDevil07

Currently is not not possible to have this feature with opensource as it is much time taking feature to add into project with some more dependencies to setup other requirements.