Saved Reply:
https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies
Prepared response:
https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses
If still any confusion please let us know.
I am unable to really tell the specific differences in functionality between a saved reply and a prepared response. I see that prepared responses can have actions associated with. I can't really understand use cases where you'd want to use a saved reply instead of a prepared response if a prepared response has all of the functionality of a saved reply. Could someone please expound upon some uses cases or what is intended by this design?
Saved Reply:
https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies
Prepared response:
https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses
If still any confusion please let us know.
Saved Reply:
https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies
Prepared response:
https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses
If still any confusion please let us know.
@Sanjeev thank you - I now see that prepared responses are more of automated workflows and don't actually populate any text for a ticket the way that saved replies do.
Yes, exactly it is use for manually apply action on ticket.
It is same as like workflow.
But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).