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    Solved Issues with doing email with Zoho mail

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    • Komal Sharma
      Komal Sharma UVdesk Staff mod last edited by Komal Sharma

      @Ultra-Plankton

      You have run the above mentioned curl command:

          $ sudo apt install php7.4-curl

      Because you have shared the screenshots here curl extension not showing. Can you please check once again your installed extensions.

      Thanks and Regards
      Uvdesk Team

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        Ultra Plankton @Komal Sharma last edited by

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          Ultra Plankton @Komal Sharma last edited by

          @Komal-Sharma Update the command is sudo apt install php-curl that worked
          ebf863c6-cc94-46f4-8c3c-71aa93effb62-image.png

          however I see this when I try to fetch mail now I'm guessing it's something with Zoho and not the software

          6d453b30-b3a8-44f2-af50-ec2ab8745c44-image.png

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          • Komal Sharma
            Komal Sharma UVdesk Staff mod last edited by

            @Ultra-Plankton

            Update the command is sudo apt install php-curl that worked

            Alright, thanks for the updated here with your resolved command.

            I see this when I try to fetch mail now I'm guessing it's something with Zoho and not the software

            This error shows your mailbox is not added with this domain: imappro.zoho.com
            Once you can setup again with the add correct app password of your zoho email.

            We suggested to you, once you can try with the any other email services like gmail, yahoo instead of zoho mail.

            Thanks and Regards
            Uvdesk Team

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              Ultra Plankton @Komal Sharma last edited by

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                Ultra Plankton @Komal Sharma last edited by

                @Komal-Sharma Ok so now I got everything working looks like it was not pointing to the right folder however now whenever someone replys to a email to add more context to a issue it makes another ticket

                3dd3cf4f-81e1-4b5f-8b3a-487b07dbe588-image.png

                Any ideas for that one?

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                • Komal Sharma
                  Komal Sharma UVdesk Staff mod last edited by

                  @Ultra-Plankton

                  I got everything working looks like it was not pointing to the right folder however now whenever someone replys to a email to add more context to a issue it makes another ticket

                  Let us know, which email service you are using. Also, you are saying that reply from email side then mailbox refreshed creates a new ticket on helpdesk instead of added in same ticket thread.

                  Can you please tell us you have mail reply in which email templates, in create ticket mail received or another email templates.

                  Thanks and Regards
                  Uvdesk Team

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                    Ultra Plankton @Komal Sharma last edited by

                    @Komal-Sharma
                    "Also, you are saying that reply from email side then mailbox refreshed creates a new ticket on helpdesk instead of added in same ticket thread."
                    Yes that is the problem that I am having.

                    "Can you please tell us you have mail reply in which email templates, in create ticket mail received or another email templates."
                    I'm not sure where to see where I have mail reply in my templates. Everything is on the default settings for it I have not touched my templates yet. Could you point me in the direction where to find "mail reply" in my templates

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                    • Komal Sharma
                      Komal Sharma UVdesk Staff mod last edited by

                      @Ultra-Plankton

                      I'm not sure where to see where I have mail reply in my templates. Everything is on the default settings for it I have not touched my templates yet. Could you point me in the direction where to find "mail reply" in my templates

                      Once you make a try with the new ticket create from your congiured mailbox. You can check the mail, when reply from dahboard or create new ticket then received a mail (email templates).

                      ea45d44c-7faa-4983-aeef-04d238ae5254-image.png

                      If you reply from this email template then should be added a mail reply in same ticket thread.

                      Let us know, which email service you are using zoho or gmail, outlook, yahoo.

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                        Ultra Plankton @Komal Sharma last edited by Ultra Plankton

                        @Komal-Sharma

                        This seems to have been a glitch going on with setting up email I am thinking anyway I left it alone all night and came back this morning and the problem has disappeared for now. Thank you for all of your help getting this setup I will update if it starts doing weird things again

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                        • Komal Sharma
                          Komal Sharma UVdesk Staff mod last edited by

                          @Ultra-Plankton

                          Alright thanks for the updated here. Sure, if you have further any query or issue, you can contact here.

                          I hope we have provided you the all the support to resolve issues and your queries.

                          If yes would request you take a spare minute of yours and leave your valuable feedback with us if you liked our product & support.

                          and leave your positive reviews here:
                          https://reviews.capterra.com/new/158346
                          https://www.trustpilot.com/review/uvdesk.com

                          It helps a lot to catch more customers like you and keeps us motivated and helps us to do better for this UVdesk opensource project.
                          Looking forward to seeking 5-star reviews from your side.

                          Also, can you please share with us the URL of your helpdesk, as we are going to list the success story on our website, here

                          Awaiting your response.

                          Thanks and Regards
                          Uvdesk Team

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