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    Solved swift mailer not working

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    • B
      bla1234 last edited by

      Re: swift mailer not working

      Capture2.PNG Capture1.PNG Capture.PNG

      1 Reply Last reply Reply Quote 0
      • Komal Sharma
        Komal Sharma UVdesk Staff mod @bla1234 last edited by

        @bla1234

        I update to latest version and still getting swiftmailer not working.

        Alright, thanks for the update here. Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. If you are using the microsoft 365 business email then for this setup we have added few changes for modern auth.
        So you will be setup with the v-1.2.0 version of uvdesk using the below command:

        $ composer create-project uvdesk/community-skeleton:dev-master;
        
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        • B
          bla1234 last edited by

          I need help setup the swift mailer.

          I follow this link but does not work

          https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/#:~:text=Steps to configure Outlook account with UVdesk Open,with by clicking ā€œ Save Changes ā€ button.

          I want a user email to create a ticket. I tested the swift mailer by reset a agent password and got an error swift mailer not working. any help would be appreciated

          Komal Sharma 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside EX helping member last edited by

            @bla1234 Hi, please dont create duplicate topics: I merged the two topics in just one. Reply from UVdesk staff can take longer then mine as free help is limited.

            I think to be unable to help with your request so we need wait a UVdesk staff reply here.

            Thank you for your patience.

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸ”“ I am no more active on Uvdesk
            šŸ”“ Forum support is inactive!

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            • Komal Sharma
              Komal Sharma UVdesk Staff mod @bla1234 last edited by

              Hello @bla1234

              I tested the swift mailer by reset a agent password and got an error swift mailer not working.

              Can you please share your screenshots of the error which error you are facing while reset password of agent. You have using the app password in the configurations of swiftmailer and mailbox option.

              Also, let us know which verison of uvdesk you are using because it seem looks like an old version, this is not a latest version of uvdesk.

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              • B
                bla1234 last edited by

                Capture 4.PNG Capture 3.PNG

                yes, I use app password to configure the swiftmailer and mailbox.

                Komal Sharma 1 Reply Last reply Reply Quote 0
                • Komal Sharma
                  Komal Sharma UVdesk Staff mod @bla1234 last edited by

                  @bla1234

                  Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. Also, we are suggested to you please once you check the app password again. After setup you will be cleared cache of your project using the below command:

                  php bin/console c:c
                  

                  We are informing to you this is not a latest version of uvdesk. Now at this moment the latest version of uvdesk version-1.1.3
                  Once you can try with the latest version with the below command:

                  composer create-project uvdesk/community-skeleton helpdesk-project
                  
                  B 2 Replies Last reply Reply Quote 0
                  • B
                    bla1234 @Komal Sharma last edited by

                    @Komal-Sharma
                    how do i update with my current setup? I was setup as a docker-compose image.

                    Thank you

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                    • B
                      bla1234 @Komal Sharma last edited by

                      @Komal-Sharma

                      I update to latest version and still getting swiftmailer not working.Capture 5.PNG

                      Komal Sharma 1 Reply Last reply Reply Quote 0
                      • Komal Sharma
                        Komal Sharma UVdesk Staff mod @bla1234 last edited by

                        @bla1234

                        I update to latest version and still getting swiftmailer not working.

                        Alright, thanks for the update here. Let us know, your smtp outlook email is a micorosoft 365 email business or normal outlook email. If you are using the microsoft 365 business email then for this setup we have added few changes for modern auth.
                        So you will be setup with the v-1.2.0 version of uvdesk using the below command:

                        $ composer create-project uvdesk/community-skeleton:dev-master;
                        
                        1 Reply Last reply Reply Quote 0
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