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    Solved Refresh mailbox stuck on converting without an error string61

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    • B
      Bayu Nugroho last edited by

      Dear Team,

      i use UVDESK V1.1.1-main download form github.
      i have trouble when refresh mailbox. with error c444a151-853c-4756-a13e-2a0b0504e783-image.png

      here are the settings we have made:

      2167939f-82f6-4960-bc83-1a2cc4f0a520-image.png

      f6ace876-d20b-4a02-b415-aca8bd4a7a15-image.png

      58ca859b-27e9-44c5-908f-9083e1ef13f9-image.png

      please help.

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      • Komal Sharma
        Komal Sharma UVdesk Staff mod last edited by

        Let us know, which environment you are using in dev or prod mode.
        Also, once you have cleared cache of your project after mailbox setup using the below command:

        php bin/console c:c
        

        Once you can setup again delete all setup and after that cleared cache of project. After that try again fetch mailbox command.

        B 1 Reply Last reply Reply Quote 0
        • B
          Bayu Nugroho @Komal Sharma last edited by

          @Komal-Sharma

          Hi Komal, i use dev mode . yes exactly i execute php bin/console c:c. but still get error message

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          • Komal Sharma
            Komal Sharma UVdesk Staff mod last edited by

            @Bayu-Nugroho

            Once you can check cross verify again your settings because your mailbox url showing something like this publi instead of public:

            http:/your-domain-name/publi/en/mailbox/listener
            

            7a65e41f-6b92-4f29-9105-e4d21b4b6f90-image.png

            and in your uvdesk.yaml file showing site_url like this till public:

            1338f195-d52b-447c-9fcd-42a5a1871f79-image.png

            Can you please share a composer.lock and composer.json file of your project. Also, share your configured email id details.

            1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
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