Solved uvdesk installation stucks at stage 2

[User25]

Hi, I will be very grateful if anyone could help me out. I'm doing installation for uvdesk open source using Bitnami WAMP on windows server. I've followed the tutorial for this kind of installation. During the system check, all requirements are green then proceed with the creation of database and super admin and so on. After I click install, the process started from 1 to 2 and then it stuck at stage 2 like forever. I try to see apache logs but I cannot identify whats the problem. Can anyone assist me on this issue?

[Komal Sharma]

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

[peopleinside]

@User25 this happen some times and we need wait a reply from the UVdesk staff as I'm not a developer. You can try to do again the installation with maybe a database password that has not special characters. I always believe the setup process and the upgrade process should be improved as sometimes create issues, on my point of view and seems you are confirming that.

[Komal Sharma]

Let us know, you have installed this project using composer command or using zip file upload.

Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
   locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

3. Allow read-write permission for the below file & folder:
   For .env file – chmod 777 -R path of .env file of UVdesk project
   For Var folder -chmod 777 -R path of var folder of UVdesk project
   For Config folder – chmod 777 -R path of config folder of UVdesk
   For Public folder – chmod 777 -R path of the public folder of UVdesk
   For Migration folder – chmod 777 -R path of the migration folder of UVdesk

4. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time and restart your server.

   And clear your project cache by:

    php bin/console c:c

Now try to install your project.

=> Also, run the below commands in your project root directory:

php bin/console doctrine:migrations:diff

php bin/console doctrine:migrations:migrate

And clear the cache of the project:

php bin/console c:c

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

[User25]

@Komal-Sharma said in uvdesk installation stucks at stage 2:

Let us know, you have installed this project using composer command or using zip file upload.

I'm using zip file upload method

[User25]

@peopleinside Thank you for the assistance. now I'm able to install the application. Seems like i miss the step 3.

[peopleinside]

@User25 Great, I'm happy to read you have now resolved

[peopleinside]

@Komal-Sharma Thanks for your help.
Maybe if you cannot improve the fact uploading by FTP create files and folders permission issues, you can evaluate to show an error message if the installation wizard take too long with a link to a guide or instruction about what the issue can be and how to fix it... so user never need wait a support reply to figure out how to continue the installation