Open ...customer/login throws AuthenticationCredentialsNotFoundException

IwataNeo · 13 Dec 2022, 18:25

Hello everybody,

i ran into an AuthenticationCredentialsNotFoundException just if i hit the login button on my Helpdesk page.
Everything else work fine but i don't know where to start to find put what exactly happen there.

is there someone who knows where i should start to investigate this?

peopleinside · 3 Jan 2023, 10:25

@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

Thank you for the update!

Komal Sharma · 14 Dec 2022, 05:34

@IwataNeo

Let us know, which version of uvdesk you have installed and also where you have downloaded this project using the composer command or using a zip file.

Please once you try to download the project from the official website of uvdesk.

Using the composer command run the below command:

$ composer create-project uvdesk/community-skeleton helpdesk-project

or

Using the zip file follow the below link:

https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

If you are still facing the same issue, let us know.

IwataNeo · 14 Dec 2022, 10:31

@Komal-Sharma
Hi Komal and at first a want to thank you for your help.

I've installed UVDesk by using composer.
I've executed the command you are mentioned in your Post, but this doesn't change anything with my problem.

Here are the Versions I am using regarding UVDesk:

uvdesk/automation-bundle                  v1.1.1
    UVDesk Community Helpdesk Automations Bundle
uvdesk/composer-plugin                    v1.1.0
    Generic purpose composer plugin to auto-configure your packages
uvdesk/core-framework                     v1.1.2 
    UVDesk Community Helpdesk Core Framework Bundle
uvdesk/extension-framework                v1.1.0
    UVDesk Community Helpdesk Extension Framework Bundle
uvdesk/mailbox-component                  v1.1.2
    The Mailbox component provides tools that allows your helpdesk ...
uvdesk/support-center-bundle              v1.1.2
    UVDesk Community Helpdesk Customer Support Center Bundle

Kind regards

Komal Sharma · 14 Dec 2022, 11:54

@IwataNeo
Please share the log file of your project:
project-folder-name -> var -> log -> dev.log

Let us know, you have changed in the prod mode of your project.

IwataNeo · 14 Dec 2022, 12:27

@Komal-Sharma
Here is my dev.log file.
I was on dev mode, but I switched to prod mode just now.
This switch doesn't solve the problem.

Kind regards

peopleinside · 28 Dec 2022, 12:49

@Komal-Sharma any update on this?

akshaykumar · 29 Dec 2022, 13:24

Not at the moment. I've looked into the issue but haven't found anything concrete pertaining to this specific problem. @IwataNeo if it's possible for you to share access to your server hosting the project, please raise a ticket by emailing us at support@uvdesk.com or visiting support.uvdesk.com. We would have to debug at vendor code level and figure out the complete stack trace to see exactly where things went wrong, as at the moment I'm not able to reproduce this issue. I would also suggest you to share your composer.json & composer.lock file so I can test this against the exact packages you have installed.

The only other relevant log message i found in the shared logs was a deprecation notice indicating there might be a update in the flow of symfony's authentication system which I would need to look into, but if that was the case the issue would have been a lot more noticeable across other installations as well.

peopleinside · 3 Jan 2023, 10:12

Ok thanks.
As you invited to follow the user by ticket I am marking this issue as solved here in the forum. Fell free to upddate the discussion when you have debugged the issue by the private ticket @IwataNeo

IwataNeo · 3 Jan 2023, 10:12

@peopleinside
Just to let you know, this issue disappears right at the moment as I was finish to switch my PHP version from 7.4 to 8.1. I'm not sure if this was the source of this issue, but maybe this information could help somebody too.

Thanks for all of your great support.

Kind regards
Iwata Neo

peopleinside · 3 Jan 2023, 10:25

@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

Thank you for the update!

Solved Open ...customer/login throws AuthenticationCredentialsNotFoundException

Hello everybody,