šŸ”“ January 2024 Alert: Forum support inactive!
New forum registration are currently closed.
Use GitHub discussions
.

    UVdesk

    • Login
    • Search
    • Recent

    Solved Open ...customer/login throws AuthenticationCredentialsNotFoundException

    Technical Help
    4
    10
    986
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • I
      IwataNeo last edited by

      Hello everybody,

      i ran into an AuthenticationCredentialsNotFoundException just if i hit the login button on my Helpdesk page.
      Everything else work fine but i don't know where to start to find put what exactly happen there.

      is there someone who knows where i should start to investigate this?

      8fc122ec-0e04-404d-9b24-06e459650106-grafik.png

      1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @IwataNeo last edited by

        @IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

        I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

        Thank you for the update!

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

        1 Reply Last reply Reply Quote 0
        • Komal Sharma
          Komal Sharma UVdesk Staff mod last edited by

          @IwataNeo

          Let us know, which version of uvdesk you have installed and also where you have downloaded this project using the composer command or using a zip file.

          Please once you try to download the project from the official website of uvdesk.

          Using the composer command run the below command:

          $ composer create-project uvdesk/community-skeleton helpdesk-project
          

          or

          Using the zip file follow the below link:

          https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip

          If you are still facing the same issue, let us know.

          I 1 Reply Last reply Reply Quote 0
          • I
            IwataNeo @Komal Sharma last edited by

            @Komal-Sharma
            Hi Komal and at first a want to thank you for your help.

            I've installed UVDesk by using composer.
            I've executed the command you are mentioned in your Post, but this doesn't change anything with my problem.

            Here are the Versions I am using regarding UVDesk:

            uvdesk/automation-bundle                  v1.1.1
                UVDesk Community Helpdesk Automations Bundle
            uvdesk/composer-plugin                    v1.1.0
                Generic purpose composer plugin to auto-configure your packages
            uvdesk/core-framework                     v1.1.2 
                UVDesk Community Helpdesk Core Framework Bundle
            uvdesk/extension-framework                v1.1.0
                UVDesk Community Helpdesk Extension Framework Bundle
            uvdesk/mailbox-component                  v1.1.2
                The Mailbox component provides tools that allows your helpdesk ...
            uvdesk/support-center-bundle              v1.1.2
                UVDesk Community Helpdesk Customer Support Center Bundle
            

            Kind regards

            1 Reply Last reply Reply Quote 0
            • Komal Sharma
              Komal Sharma UVdesk Staff mod last edited by

              @IwataNeo
              Please share the log file of your project:
              project-folder-name -> var -> log -> dev.log

              c966799e-0ae7-4778-8f31-c2e09f033fbe-dev.log-file.png

              Let us know, you have changed in the prod mode of your project.

              I 1 Reply Last reply Reply Quote 0
              • I
                IwataNeo @Komal Sharma last edited by

                @Komal-Sharma
                Here is my dev.log file.
                I was on dev mode, but I switched to prod mode just now.
                This switch doesn't solve the problem.

                Kind regards

                1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member last edited by

                  @Komal-Sharma any update on this?

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
                  šŸ”“ Forum support is inactive!

                  1 Reply Last reply Reply Quote 0
                  • akshaykumar
                    akshaykumar mod UVdesk Staff last edited by

                    Not at the moment. I've looked into the issue but haven't found anything concrete pertaining to this specific problem. @IwataNeo if it's possible for you to share access to your server hosting the project, please raise a ticket by emailing us at support@uvdesk.com or visiting support.uvdesk.com. We would have to debug at vendor code level and figure out the complete stack trace to see exactly where things went wrong, as at the moment I'm not able to reproduce this issue. I would also suggest you to share your composer.json & composer.lock file so I can test this against the exact packages you have installed.

                    The only other relevant log message i found in the shared logs was a deprecation notice indicating there might be a update in the flow of symfony's authentication system which I would need to look into, but if that was the case the issue would have been a lot more noticeable across other installations as well.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @akshaykumar last edited by

                      Ok thanks.
                      As you invited to follow the user by ticket I am marking this issue as solved here in the forum. Fell free to upddate the discussion when you have debugged the issue by the private ticket @IwataNeo

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸ”“ I am no more active on Uvdesk
                      šŸ”“ Forum support is inactive!

                      I 1 Reply Last reply Reply Quote 0
                      • Topic has been marked as solved  peopleinside peopleinside 
                      • I
                        IwataNeo @peopleinside last edited by

                        @peopleinside
                        Just to let you know, this issue disappears right at the moment as I was finish to switch my PHP version from 7.4 to 8.1. I'm not sure if this was the source of this issue, but maybe this information could help somebody too.

                        Thanks for all of your great support.

                        Kind regards
                        Iwata Neo

                        peopleinside 1 Reply Last reply Reply Quote 0
                        • peopleinside
                          peopleinside EX helping member @IwataNeo last edited by

                          @IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!

                          I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!

                          Thank you for the update!

                          šŸ’¬ You can also ask help on GitHub Discussions
                          šŸ”“ I am no more active on Uvdesk
                          šŸ”“ Forum support is inactive!

                          1 Reply Last reply Reply Quote 0
                          • Topic has been marked as unsolved  peopleinside peopleinside 
                          • Topic has been marked as solved  peopleinside peopleinside 
                          • First post
                            Last post