i ran into an AuthenticationCredentialsNotFoundException just if i hit the login button on my Helpdesk page.
Everything else work fine but i don't know where to start to find put what exactly happen there.
is there someone who knows where i should start to investigate this?
@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!
I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!
Thank you for the update!
Let us know, which version of uvdesk you have installed and also where you have downloaded this project using the composer command or using a zip file.
Please once you try to download the project from the official website of uvdesk.
Using the composer command run the below command:
$ composer create-project uvdesk/community-skeleton helpdesk-project
or
Using the zip file follow the below link:
https://cdn.uvdesk.com/uvdesk/downloads/opensource/uvdesk-community-current-stable.zip
If you are still facing the same issue, let us know.
@Komal-Sharma
Hi Komal and at first a want to thank you for your help.
I've installed UVDesk by using composer.
I've executed the command you are mentioned in your Post, but this doesn't change anything with my problem.
Here are the Versions I am using regarding UVDesk:
uvdesk/automation-bundle v1.1.1
UVDesk Community Helpdesk Automations Bundle
uvdesk/composer-plugin v1.1.0
Generic purpose composer plugin to auto-configure your packages
uvdesk/core-framework v1.1.2
UVDesk Community Helpdesk Core Framework Bundle
uvdesk/extension-framework v1.1.0
UVDesk Community Helpdesk Extension Framework Bundle
uvdesk/mailbox-component v1.1.2
The Mailbox component provides tools that allows your helpdesk ...
uvdesk/support-center-bundle v1.1.2
UVDesk Community Helpdesk Customer Support Center Bundle
Kind regards
@IwataNeo
Please share the log file of your project:
project-folder-name -> var -> log -> dev.log
Let us know, you have changed in the prod mode of your project.
@Komal-Sharma
Here is my dev.log file.
I was on dev mode, but I switched to prod mode just now.
This switch doesn't solve the problem.
Kind regards
@Komal-Sharma any update on this?
Not at the moment. I've looked into the issue but haven't found anything concrete pertaining to this specific problem. @IwataNeo if it's possible for you to share access to your server hosting the project, please raise a ticket by emailing us at support@uvdesk.com or visiting support.uvdesk.com. We would have to debug at vendor code level and figure out the complete stack trace to see exactly where things went wrong, as at the moment I'm not able to reproduce this issue. I would also suggest you to share your composer.json & composer.lock file so I can test this against the exact packages you have installed.
The only other relevant log message i found in the shared logs was a deprecation notice indicating there might be a update in the flow of symfony's authentication system which I would need to look into, but if that was the case the issue would have been a lot more noticeable across other installations as well.
Ok thanks.
As you invited to follow the user by ticket I am marking this issue as solved here in the forum. Fell free to upddate the discussion when you have debugged the issue by the private ticket @IwataNeo
peopleinside 29 Dec 2022, 15:44
@peopleinside
Just to let you know, this issue disappears right at the moment as I was finish to switch my PHP version from 7.4 to 8.1. I'm not sure if this was the source of this issue, but maybe this information could help somebody too.
Thanks for all of your great support.
Kind regards
Iwata Neo
@IwataNeo I'm happy to read you have updated your PHP because PHP 7.4 is risky as is no more supported and it is old!
I am also happy to read the upgrade of your PHP version from 7.4 to 8.1 resolve the issue!
Thank you for the update!
peopleinside 3 Jan 2023, 10:25 peopleinside 3 Jan 2023, 10:25
i ran into an AuthenticationCredentialsNotFoundException just if i hit the login button on my Helpdesk page.
Everything else work fine but i don't know where to start to find put what exactly happen there.
is there someone who knows where i should start to investigate this?
