I just realized I should have posted some technical info about my instance.
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I'm using the open source version running on a VM using Ubuntu 20.04(LTS).
uvdesk version 1.1.1 downloaded from website and installed manually using
https://www.uvdesk.com/en/blog/installation-open-source-helpdesk-uvdesk/. -
apache version 2.4
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mySQL version 8.0.31
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PHP version 7.4.3
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Composer version 2.4.4
This is a fresh VM, with nothing else installed on it.