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    Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3

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    • G
      ghislain last edited by

      thanks, it works on php8.0 with the composer modification but this all feel quite brittle, installation is problematic and the framework and install scream a lot of deprecation error.

      thanks for the help.

      best regards,
      Ghislain.

      1 Reply Last reply Reply Quote 0
      • Topic has been marked as solved  peopleinside peopleinside 
      • C
        compay last edited by

        Hello, I'm the same

        but in my case it stops at step 2

        I have already done several things, but I have run out of tricks and I don't know what to do.

        1870d2a5-0e24-47fd-ad4f-f0354c2365b0-image.png

        1 Reply Last reply Reply Quote 0
        • C
          compay last edited by

          df204344-0080-4d59-9253-7c97012427e2-image.png

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          • Komal Sharma
            Komal Sharma UVdesk Staff mod last edited by

            @compay

            It can be because of these reasons.
            Check the below these cases and make changes accordingly:

            1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:
            <Directory /home/users/var/www/htdocs>
            Options Indexes FollowSymLinks
            AllowOverride All
            Require all granted
            
            1. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

            2. Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

            3. Allow read-write permission for the below file & folder:

            • For .env file – chmod 777 -R path of .env file of UVdesk project
            • For Var folder -chmod 777 -R path of var folder of UVdesk project
            • For Config folder – chmod 777 -R path of config folder of UVdesk
            • For Public folder – chmod 777 -R path of the public folder of UVdesk
            • For Migration folder – chmod 777 -R path of the migration folder of UVdesk
            1. It happens mainly because of less execution time in the php.ini file.
              By default, max_execution_time is 30 sec you need to increase it and restart your server.
              Check here how to increase the max-execution time.
              Restart your server.

            And clear your project cache by:
            php bin/console c:c
            Now try to install your project.

            => Once you try with the manual installation of uvdesk from here.

            If the issue is still in the manual installation setup, let us know.

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            • C
              compay last edited by

              Hello, thank you for your instructions, I was able to install them thanks to your tutorial, but the problem is that I cannot enter the admin and it does not allow me to attach an image when I try to send as a user.

              I don't know how to remove the production tools that appear at the bottom of the page, I never worked with Laravel.

              But if you explain to me what I have to do once I have it installed, I do it.

              63d853c8-1357-4213-b019-12b30b569726-image.png

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              • C
                compay last edited by

                I have already removed the tools now it has gone from local to production, but I can't enter the admin I still don't know why.

                This is my configuration, I still don't know if I need more permissions to upload files

                bc693d26-1729-400f-b1a8-a3ff91fd1e43-image.png

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                • C
                  compay last edited by

                  This is what happens if I try to upload an image from the side of the user asking for support

                  3971ca40-d62e-4aef-91dc-c759f77cccf0-image.png

                  peopleinside 2 Replies Last reply Reply Quote 0
                  • Referenced by  peopleinside peopleinside 
                  • Topic has been marked as unsolved  peopleinside peopleinside 
                  • peopleinside
                    peopleinside EX helping member @compay last edited by

                    @compay thank you for your update, let's wait a staff reply from UVdesk šŸ™‚

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸ”“ I am no more active on Uvdesk
                    šŸ”“ Forum support is inactive!

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                    • peopleinside
                      peopleinside EX helping member @compay last edited by

                      I'm sorry to see no reply from UVdesk.
                      @Komal-Sharma

                      šŸ’¬ You can also ask help on GitHub Discussions
                      šŸ”“ I am no more active on Uvdesk
                      šŸ”“ Forum support is inactive!

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • Topic has been marked as solved  peopleinside peopleinside 
                      • peopleinside
                        peopleinside EX helping member @peopleinside last edited by

                        I'm marking this topic as solved as the topic has been started from the author that has received the reply.

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

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                        • Komal Sharma
                          Komal Sharma UVdesk Staff mod last edited by Komal Sharma

                          @compay

                          Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

                          1. First, you will directory user ownership to a specific non-root user using this command:

                            $ chown -R {user_name}:{user_group} {target_directory}

                            Ex: $ chown -R uvdesk:uvdesk community-skeleton

                          2. Second, add this user to the www-data apache user group using the following command:

                            Add user to www-data group:

                            $ usermod -aG {user} www-data;

                            Ex: $ usermod -aG uvdesk www-data;

                            Verify that the user has been added to the www-data group:

                            $ groups <your-user-name>;

                            Ex: $ groups uvdesk;

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