Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3

[Komal Sharma]

@ghislain
Follow this blog for installation from here.

Let us know which PHP version you are using.

Please check once the below steps before setup and make changes accordingly:

• The web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

**<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted**

• If your database password contains some special character(such as #$%@) then change your password and make it without a special character.

• Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

• Allow read-write permission for the below file & folder:

For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

• And also check the max execution time if it is 30sec then increase it. check here

Also check this for your reference: #161

Restart your server.
And clear your project cache by:
php bin/console c:c

Now try to install your project.

[ghislain]

thanks, it works on php8.0 with the composer modification but this all feel quite brittle, installation is problematic and the framework and install scream a lot of deprecation error.

thanks for the help.

best regards,
Ghislain.

[compay]

Hello, I'm the same

but in my case it stops at step 2

I have already done several things, but I have run out of tricks and I don't know what to do.

[compay]

[Komal Sharma]

@compay

It can be because of these reasons.
Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

3. Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

4. Allow read-write permission for the below file & folder:

• For .env file – chmod 777 -R path of .env file of UVdesk project
• For Var folder -chmod 777 -R path of var folder of UVdesk project
• For Config folder – chmod 777 -R path of config folder of UVdesk
• For Public folder – chmod 777 -R path of the public folder of UVdesk
• For Migration folder – chmod 777 -R path of the migration folder of UVdesk

5. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time.
   Restart your server.

And clear your project cache by:
php bin/console c:c
Now try to install your project.

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

[compay]

Hello, thank you for your instructions, I was able to install them thanks to your tutorial, but the problem is that I cannot enter the admin and it does not allow me to attach an image when I try to send as a user.

I don't know how to remove the production tools that appear at the bottom of the page, I never worked with Laravel.

But if you explain to me what I have to do once I have it installed, I do it.

[compay]

I have already removed the tools now it has gone from local to production, but I can't enter the admin I still don't know why.

This is my configuration, I still don't know if I need more permissions to upload files

[compay]

This is what happens if I try to upload an image from the side of the user asking for support

[peopleinside]

@compay thank you for your update, let's wait a staff reply from UVdesk

[peopleinside]

I'm sorry to see no reply from UVdesk.
@Komal-Sharma

[peopleinside]

I'm marking this topic as solved as the topic has been started from the author that has received the reply.

[Komal Sharma]

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

1. First, you will directory user ownership to a specific non-root user using this command:

   $ chown -R {user_name}:{user_group} {target_directory}

   Ex: $ chown -R uvdesk:uvdesk community-skeleton

2. Second, add this user to the www-data apache user group using the following command:

   Add user to www-data group:

   $ usermod -aG {user} www-data;

   Ex: $ usermod -aG uvdesk www-data;

   Verify that the user has been added to the www-data group:

   $ groups <your-user-name>;

   Ex: $ groups uvdesk;