Impossible to install, stall at step 1 on php8, step 4 on php7.3

Komal Sharma

@ghislain
Follow this blog for installation from here.

Let us know which PHP version you are using.

Please check once the below steps before setup and make changes accordingly:

The web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

**<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted**

If your database password contains some special character(such as #$%@) then change your password and make it without a special character.
Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.
Allow read-write permission for the below file & folder:

For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

And also check the max execution time if it is 30sec then increase it. check here

Also check this for your reference: #161

Restart your server.
And clear your project cache by:
php bin/console c:c

Now try to install your project.

ghislain

thanks, it works on php8.0 with the composer modification but this all feel quite brittle, installation is problematic and the framework and install scream a lot of deprecation error.

thanks for the help.

best regards,
Ghislain.

compay

Hello, I'm the same

but in my case it stops at step 2

I have already done several things, but I have run out of tricks and I don't know what to do.

compay

Komal Sharma

@compay

It can be because of these reasons.
Check the below these cases and make changes accordingly:

A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

If your database password contains some special character(such as #$%@) then change your password and make it without special characters.
Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.
Allow read-write permission for the below file & folder:

For .env file – chmod 777 -R path of .env file of UVdesk project
For Var folder -chmod 777 -R path of var folder of UVdesk project
For Config folder – chmod 777 -R path of config folder of UVdesk
For Public folder – chmod 777 -R path of the public folder of UVdesk
For Migration folder – chmod 777 -R path of the migration folder of UVdesk

It happens mainly because of less execution time in the php.ini file.
By default, max_execution_time is 30 sec you need to increase it and restart your server.
Check here how to increase the max-execution time.
Restart your server.

And clear your project cache by:
php bin/console c:c
Now try to install your project.

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

compay

Hello, thank you for your instructions, I was able to install them thanks to your tutorial, but the problem is that I cannot enter the admin and it does not allow me to attach an image when I try to send as a user.

I don't know how to remove the production tools that appear at the bottom of the page, I never worked with Laravel.

But if you explain to me what I have to do once I have it installed, I do it.

compay

I have already removed the tools now it has gone from local to production, but I can't enter the admin I still don't know why.

This is my configuration, I still don't know if I need more permissions to upload files

compay

This is what happens if I try to upload an image from the side of the user asking for support

peopleinside

@compay thank you for your update, let's wait a staff reply from UVdesk

peopleinside

I'm sorry to see no reply from UVdesk.
@Komal-Sharma

peopleinside

I'm marking this topic as solved as the topic has been started from the author that has received the reply.

Komal Sharma

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

First, you will directory user ownership to a specific non-root user using this command:

$ chown -R {user_name}:{user_group} {target_directory}

Ex: $ chown -R uvdesk:uvdesk community-skeleton
Second, add this user to the www-data apache user group using the following command:

Add user to www-data group:

$ usermod -aG {user} www-data;

Ex: $ usermod -aG uvdesk www-data;

Verify that the user has been added to the www-data group:

$ groups <your-user-name>;

Ex: $ groups uvdesk;

Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3