Solved Impossible to install, stall at step 1 on php8, step 4 on php7.3

[Komal Sharma]

@gacabinetco

The latest version of "doctrine/doctrine-fixtures-bundle" is not compatible with uvdesk.

You can be fixed this issue by changing the version in composer.json in uvdesk:

"doctrine/doctrine-fixtures-bundle": "^3.4",
 **TO**
"doctrine/doctrine-fixtures-bundle": "3.4.1",

After Updating the changes in composer.json
Finally, run the below command in your project root directory:
composer update and setup again.

Follow this link for the issue in step 4 from here.

I Hope, This will resolve your issue. If you have still facing the error let us know.

[ghislain]

@komal-sharma
hi,

what i have done:

8484 [26/07/22 08:28:05] rm -Rf helpdesk-project/
8485 [26/07/22 08:28:16] sudo -u support2022 composer create-project uvdesk/community-skeleton helpdesk-project
8486 [26/07/22 08:28:53] cd helpdesk-project/
8487 [26/07/22 08:28:56] nano composer.json => Done the change requested
8488 [26/07/22 08:29:12] sudo -u support2022 composer update

Loading composer repositories with package information
Restricting packages listed in "symfony/symfony" to "^5.4"
Updating dependencies
Lock file operations: 0 installs, 2 updates, 0 removals
  - Downgrading doctrine/doctrine-fixtures-bundle (3.4.2 => 3.4.1)
  - Downgrading doctrine/persistence (3.0.2 => 2.5.3)
Writing lock file
Installing dependencies from lock file (including require-dev)
Package operations: 0 installs, 2 updates, 0 removals
  - Downgrading doctrine/persistence (3.0.2 => 2.5.3): Extracting archive
  - Downgrading doctrine/doctrine-fixtures-bundle (3.4.2 => 3.4.1): Extracting archive
Package swiftmailer/swiftmailer is abandoned, you should avoid using it. Use symfony/mailer instead.
Package symfony/swiftmailer-bundle is abandoned, you should avoid using it. Use symfony/mailer instead.
Generating optimized autoload files
composer/package-versions-deprecated: Generating version class...
composer/package-versions-deprecated: ...done generating version class
117 packages you are using are looking for funding.
Use the `composer fund` command to find out more!

What about running composer global require symfony/thanks && composer thanks now?
This will spread some 💖  by sending a ★  to the GitHub repositories of your fellow package maintainers.

Run composer recipes at any time to see the status of your Symfony recipes.

Executing script cache:clear [OK]
Executing script assets:install public [OK]

8489 [26/07/22 08:29:37] sudo -u support2022 php bin/console c:c

 // Clearing the cache for the dev environment with debug true                                                          

                                                                                                                        
 [OK] Cache for the "dev" environment (debug=true) was successfully cleared.                                            
                                                                                 

but now it fails at step 2 Something went wrong ! Please try again

complete trace at https://support2020.aqueos.net/uvdesk/public/_profiler/262892

CRITICAL 08:36:10 	request 	Uncaught PHP Exception Twig\Error\RuntimeError: "An exception has been thrown during the rendering of a template ("Environment variable not found: "APP_SECRET".")." at /home/support2020/public_html/uvdesk/vendor/symfony/web-profiler-bundle/Resources/views/Collector/exception.html.twig line 6

{
    "exception": {}
}

--
cordialement,
Ghislain

[Komal Sharma]

@ghislain
Follow this blog for installation from here.

Let us know which PHP version you are using.

Please check once the below steps before setup and make changes accordingly:

• The web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

**<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted**

• If your database password contains some special character(such as #$%@) then change your password and make it without a special character.

• Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

• Allow read-write permission for the below file & folder:

For .env file – chmod 775 -R path of .env file of UVdesk project

For var folder -chmod 775 -R path of var folder of UVdesk project

For config folder – chmod 775 -R path of config folder of UVdesk project

• And also check the max execution time if it is 30sec then increase it. check here

Also check this for your reference: #161

Restart your server.
And clear your project cache by:
php bin/console c:c

Now try to install your project.

[ghislain]

thanks, it works on php8.0 with the composer modification but this all feel quite brittle, installation is problematic and the framework and install scream a lot of deprecation error.

thanks for the help.

best regards,
Ghislain.

[compay]

Hello, I'm the same

but in my case it stops at step 2

I have already done several things, but I have run out of tricks and I don't know what to do.

[compay]

[Komal Sharma]

@compay

It can be because of these reasons.
Check the below these cases and make changes accordingly:

1. A web server might don't have permission to allow overriding of the Apache config on a per-directory basis. Allow Override needs to be set to All for the directory block as mentioned below:

<Directory /home/users/var/www/htdocs>
Options Indexes FollowSymLinks
AllowOverride All
Require all granted

2. If your database password contains some special character(such as #$%@) then change your password and make it without special characters.

3. Locate the .env file in your project and make sure APP_ENV=dev when you are doing your setup.

4. Allow read-write permission for the below file & folder:

• For .env file – chmod 777 -R path of .env file of UVdesk project
• For Var folder -chmod 777 -R path of var folder of UVdesk project
• For Config folder – chmod 777 -R path of config folder of UVdesk
• For Public folder – chmod 777 -R path of the public folder of UVdesk
• For Migration folder – chmod 777 -R path of the migration folder of UVdesk

5. It happens mainly because of less execution time in the php.ini file.
   By default, max_execution_time is 30 sec you need to increase it and restart your server.
   Check here how to increase the max-execution time.
   Restart your server.

And clear your project cache by:
php bin/console c:c
Now try to install your project.

=> Once you try with the manual installation of uvdesk from here.

If the issue is still in the manual installation setup, let us know.

[compay]

Hello, thank you for your instructions, I was able to install them thanks to your tutorial, but the problem is that I cannot enter the admin and it does not allow me to attach an image when I try to send as a user.

I don't know how to remove the production tools that appear at the bottom of the page, I never worked with Laravel.

But if you explain to me what I have to do once I have it installed, I do it.

[compay]

I have already removed the tools now it has gone from local to production, but I can't enter the admin I still don't know why.

This is my configuration, I still don't know if I need more permissions to upload files

[compay]

This is what happens if I try to upload an image from the side of the user asking for support

[peopleinside]

@compay thank you for your update, let's wait a staff reply from UVdesk

[peopleinside]

I'm sorry to see no reply from UVdesk.
@Komal-Sharma

[peopleinside]

I'm marking this topic as solved as the topic has been started from the author that has received the reply.

[Komal Sharma]

@compay

Your issue is due to insufficient directory permissions. To resolve this, change the owner of the directory accordingly:

1. First, you will directory user ownership to a specific non-root user using this command:

   $ chown -R {user_name}:{user_group} {target_directory}

   Ex: $ chown -R uvdesk:uvdesk community-skeleton

2. Second, add this user to the www-data apache user group using the following command:

   Add user to www-data group:

   $ usermod -aG {user} www-data;

   Ex: $ usermod -aG uvdesk www-data;

   Verify that the user has been added to the www-data group:

   $ groups <your-user-name>;

   Ex: $ groups uvdesk;