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    • M
      Michael Neo last edited by

      When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It would be great to also allow the pasting of image for creating of new ticket.

      peopleinside 1 Reply Last reply Reply Quote 1
      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by Sanjeev

        @michael-neo said in Image in new ticket:

        When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It w

        We have already added option with latest release to copy and paste image into message area when creating a ticket from knowledge base https://prnt.sc/tB8da366QMVV and admin side https://prnt.sc/sYc7Ec4kNciW

        M 1 Reply Last reply Reply Quote 0
        • Sanjeev
          Sanjeev developer UVdesk Staff last edited by Sanjeev

          @michael-neo said in Image in new ticket:

          When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It w

          We have already added option with latest release to copy and paste image into message area when creating a ticket from knowledge base https://prnt.sc/tB8da366QMVV and admin side https://prnt.sc/sYc7Ec4kNciW

          M 1 Reply Last reply Reply Quote 0
          • M
            Michael Neo @Sanjeev last edited by

            @sanjeev
            šŸ‘

            1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • peopleinside
              peopleinside EX helping member @Michael Neo last edited by

              @michael-neo you are maybe using an old version, please update to UVdesk 1.0.18

              šŸ’¬ You can also ask help on GitHub Discussions
              šŸ”“ I am no more active on Uvdesk
              šŸ”“ Forum support is inactive!

              M 1 Reply Last reply Reply Quote 0
              • M
                Michael Neo @peopleinside last edited by

                @peopleinside said in Image in new ticket:

                UVdesk 1.0.18

                I have already updated to v1.0.18.

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @Michael Neo last edited by

                  @michael-neo so if you don't see the editor means maybe you need update because the function has been introduced before your v 1.0.18 install šŸ™‚

                  https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
                  šŸ”“ Forum support is inactive!

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    Michael Neo @peopleinside last edited by

                    @peopleinside
                    I am sure I have already updated to the latest version (1.0.18). Is there anywhere I could check my version? Or is there anything I could do to enable this?

                    Sanjeev 1 Reply Last reply Reply Quote 0
                    • Sanjeev
                      Sanjeev developer UVdesk Staff @Michael Neo last edited by

                      @michael-neo

                      Please do the below steps and take a backup of project before.

                      For Admin Side locate path in your project:
                      vendor/uvdesk/core-framework/Resources/views/Snippets/createMemberTicket.html.twig

                      open createMemberTicket.html.twig and replace its code from here.

                      On Customer side locate path in your project:
                      vendor/uvdesk/support-center-bundle/Resources/views/Knowledgebase/ticket.html.twig

                      Open ticket.html.twig and replace its code from here.

                      Finally clear your project cache using below command:
                      php bin/console c:c

                      @peopleinside we have added this one after release so currently it is not the part of last release it will be the part of next release.

                      M 1 Reply Last reply Reply Quote 0
                      • M
                        Michael Neo @Sanjeev last edited by

                        @sanjeev
                        Thanks for the info. It works.

                        afa1fe39-aecc-4854-b6d6-cc7263500679-image.png

                        However, when I view the ticket the image is displayed.

                        cba9e417-0425-4d2c-aa6b-0427a517dbe1-image.png

                        Is there anything I miss out. Thanks.

                        1 Reply Last reply Reply Quote 0
                        • M
                          Michael Neo last edited by

                          Not displayed

                          1 Reply Last reply Reply Quote 0
                          • Sanjeev
                            Sanjeev developer UVdesk Staff last edited by Sanjeev

                            @Michael-Neo

                            Please do the below steps and take a backup of project before.

                            For Admin Side locate path in your project:
                            vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

                            open ticket.html.twig and replace its code from here.

                            On Customer side locate path in your project:
                            vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

                            Open ticketView.html.twig and replace its code from here.

                            Finally clear your project cache using below command:
                            php bin/console c:c

                            Check if it works for you !!!

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              Michael Neo @Sanjeev last edited by

                              @sanjeev
                              I overwrite both files but it doesn't work. I did a check on the differences between the old and new (one that you asked to replace) files.

                              The ticketView.html.twig file seem like no different.
                              0479dd7c-5c47-4828-9fb9-eaca6574cd33-image.png

                              Where the ticket.html.twig different is as shown below:

                              Comparing files ticket.htmlold.twig and TICKET.HTML.TWIG
                              ***** ticket.htmlold.twig
                              <span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
                              {% else %}
                              <span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
                              {% endif %}
                              ***** TICKET.HTML.TWIG
                              <span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
                              {% elseif ticket.source == 'formbuilder' %}
                              <span class="uv-icon-channel uv-channel-form"></span> <span>{{ 'Formbuilder'|trans }}</span>
                              {% else %}
                              <span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
                              {% endif %}


                              ***** ticket.htmlold.twig
                              {% for type in ticketTypeCollection %}
                              <li data-index="{{ type.id }}"><a href="#">{{ type.description }}</a></li>
                              {% endfor %}
                              ***** TICKET.HTML.TWIG
                              {% for type in ticketTypeCollection %}
                              <li data-index="{{ type.id }}"><a href="#">{{ type.code }}</a></li>
                              {% endfor %}


                              ***** ticket.htmlold.twig
                              (<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
                              .id}}" target="_blank">{{ '%count% more ticket|%count% more tickets'|transchoice(totalCustomerTickets) }}</a>)
                              {% endif %}
                              ***** TICKET.HTML.TWIG
                              (<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
                              .id}}" target="_blank">{{ 'count more tickets'|trans({'count': totalCustomerTickets}) }}</a>)
                              {% endif %}


                              ***** ticket.htmlold.twig
                              </div>

                                              <div class="uv-element-block">
                              

                              ***** TICKET.HTML.TWIG
                              </div>

                                              <div class="uv-element-block">
                              

                              ***** ticket.htmlold.twig
                              <div class="uv-field-block">
                              <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message }}</tex
                              tarea>
                              </div>
                              ***** TICKET.HTML.TWIG
                              <div class="uv-field-block">
                              {% if initialThread.message|striptags == initialThread.message %}
                              <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|nl2
                              br }}</textarea>
                              %} {% else %}
                              <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|raw
                              }}</textarea>
                              {% endif %}
                              </div>


                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside EX helping member @Michael Neo last edited by

                                @michael-neo the issue is present when you create a ticket from:

                                1. visitor side
                                2. operator side
                                3. both

                                ?

                                If you try to add an attachment to the ticket this is added or you get some errors? (Some error can be an indicator of server file / folders permission issues).

                                What PHP version are you using?

                                šŸ’¬ You can also ask help on GitHub Discussions
                                šŸ”“ I am no more active on Uvdesk
                                šŸ”“ Forum support is inactive!

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  Michael Neo @peopleinside last edited by

                                  @peopleinside
                                  I don't have any issue with the attachment. When my "customer" paste image on the message text area and submit the ticket, it is successful. However, the "agent" or the "customer" try to view/reply the ticket from the member or knowledgebase ticket view, the image is not displayed. Refer to below images link.

                                  https://forums.uvdesk.com/assets/uploads/files/1647411857560-afa1fe39-aecc-4854-b6d6-cc7263500679-image.png

                                  https://forums.uvdesk.com/assets/uploads/files/1647411920753-cba9e417-0425-4d2c-aa6b-0427a517dbe1-image.png

                                  My PHP version

                                  8a482c4d-20a2-4e81-98d4-4632adf27e20-image.png

                                  peopleinside 1 Reply Last reply Reply Quote 0
                                  • Sanjeev
                                    Sanjeev developer UVdesk Staff last edited by Sanjeev

                                    @Michael-Neo

                                    Please follow the mentioned steps below and take a project backup before proceed.

                                    https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

                                    1 Reply Last reply Reply Quote 0
                                    • peopleinside
                                      peopleinside EX helping member @Michael Neo last edited by

                                      @michael-neo I'm not able to replicate this on my side.
                                      I can remember I tested and works for me.

                                      šŸ’¬ You can also ask help on GitHub Discussions
                                      šŸ”“ I am no more active on Uvdesk
                                      šŸ”“ Forum support is inactive!

                                      1 Reply Last reply Reply Quote 0
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