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    Solved Image in new ticket

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    • M
      Michael Neo @peopleinside last edited by

      @peopleinside
      I am sure I have already updated to the latest version (1.0.18). Is there anywhere I could check my version? Or is there anything I could do to enable this?

      Sanjeev 1 Reply Last reply Reply Quote 0
      • Sanjeev
        Sanjeev developer UVdesk Staff @Michael Neo last edited by

        @michael-neo

        Please do the below steps and take a backup of project before.

        For Admin Side locate path in your project:
        vendor/uvdesk/core-framework/Resources/views/Snippets/createMemberTicket.html.twig

        open createMemberTicket.html.twig and replace its code from here.

        On Customer side locate path in your project:
        vendor/uvdesk/support-center-bundle/Resources/views/Knowledgebase/ticket.html.twig

        Open ticket.html.twig and replace its code from here.

        Finally clear your project cache using below command:
        php bin/console c:c

        @peopleinside we have added this one after release so currently it is not the part of last release it will be the part of next release.

        M 1 Reply Last reply Reply Quote 0
        • M
          Michael Neo @Sanjeev last edited by

          @sanjeev
          Thanks for the info. It works.

          afa1fe39-aecc-4854-b6d6-cc7263500679-image.png

          However, when I view the ticket the image is displayed.

          cba9e417-0425-4d2c-aa6b-0427a517dbe1-image.png

          Is there anything I miss out. Thanks.

          1 Reply Last reply Reply Quote 0
          • M
            Michael Neo last edited by

            Not displayed

            1 Reply Last reply Reply Quote 0
            • Sanjeev
              Sanjeev developer UVdesk Staff last edited by Sanjeev

              @Michael-Neo

              Please do the below steps and take a backup of project before.

              For Admin Side locate path in your project:
              vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

              open ticket.html.twig and replace its code from here.

              On Customer side locate path in your project:
              vendor/uvdesk/support-center-bundle/blob/master/Resources/views/Knowledgebase/ticketView.html.twig

              Open ticketView.html.twig and replace its code from here.

              Finally clear your project cache using below command:
              php bin/console c:c

              Check if it works for you !!!

              M 1 Reply Last reply Reply Quote 0
              • M
                Michael Neo @Sanjeev last edited by

                @sanjeev
                I overwrite both files but it doesn't work. I did a check on the differences between the old and new (one that you asked to replace) files.

                The ticketView.html.twig file seem like no different.
                0479dd7c-5c47-4828-9fb9-eaca6574cd33-image.png

                Where the ticket.html.twig different is as shown below:

                Comparing files ticket.htmlold.twig and TICKET.HTML.TWIG
                ***** ticket.htmlold.twig
                <span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
                {% else %}
                <span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
                {% endif %}
                ***** TICKET.HTML.TWIG
                <span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
                {% elseif ticket.source == 'formbuilder' %}
                <span class="uv-icon-channel uv-channel-form"></span> <span>{{ 'Formbuilder'|trans }}</span>
                {% else %}
                <span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
                {% endif %}


                ***** ticket.htmlold.twig
                {% for type in ticketTypeCollection %}
                <li data-index="{{ type.id }}"><a href="#">{{ type.description }}</a></li>
                {% endfor %}
                ***** TICKET.HTML.TWIG
                {% for type in ticketTypeCollection %}
                <li data-index="{{ type.id }}"><a href="#">{{ type.code }}</a></li>
                {% endfor %}


                ***** ticket.htmlold.twig
                (<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
                .id}}" target="_blank">{{ '%count% more ticket|%count% more tickets'|transchoice(totalCustomerTickets) }}</a>)
                {% endif %}
                ***** TICKET.HTML.TWIG
                (<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
                .id}}" target="_blank">{{ 'count more tickets'|trans({'count': totalCustomerTickets}) }}</a>)
                {% endif %}


                ***** ticket.htmlold.twig
                </div>

                                <div class="uv-element-block">
                

                ***** TICKET.HTML.TWIG
                </div>

                                <div class="uv-element-block">
                

                ***** ticket.htmlold.twig
                <div class="uv-field-block">
                <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message }}</tex
                tarea>
                </div>
                ***** TICKET.HTML.TWIG
                <div class="uv-field-block">
                {% if initialThread.message|striptags == initialThread.message %}
                <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|nl2
                br }}</textarea>
                %} {% else %}
                <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|raw
                }}</textarea>
                {% endif %}
                </div>


                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @Michael Neo last edited by

                  @michael-neo the issue is present when you create a ticket from:

                  1. visitor side
                  2. operator side
                  3. both

                  ?

                  If you try to add an attachment to the ticket this is added or you get some errors? (Some error can be an indicator of server file / folders permission issues).

                  What PHP version are you using?

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
                  šŸ”“ Forum support is inactive!

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    Michael Neo @peopleinside last edited by

                    @peopleinside
                    I don't have any issue with the attachment. When my "customer" paste image on the message text area and submit the ticket, it is successful. However, the "agent" or the "customer" try to view/reply the ticket from the member or knowledgebase ticket view, the image is not displayed. Refer to below images link.

                    https://forums.uvdesk.com/assets/uploads/files/1647411857560-afa1fe39-aecc-4854-b6d6-cc7263500679-image.png

                    https://forums.uvdesk.com/assets/uploads/files/1647411920753-cba9e417-0425-4d2c-aa6b-0427a517dbe1-image.png

                    My PHP version

                    8a482c4d-20a2-4e81-98d4-4632adf27e20-image.png

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • Sanjeev
                      Sanjeev developer UVdesk Staff last edited by Sanjeev

                      @Michael-Neo

                      Please follow the mentioned steps below and take a project backup before proceed.

                      https://github.com/uvdesk/community-skeleton/issues/510#issuecomment-988686636

                      1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member @Michael Neo last edited by

                        @michael-neo I'm not able to replicate this on my side.
                        I can remember I tested and works for me.

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

                        1 Reply Last reply Reply Quote 0
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