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    Solved Editor for Ticket Creation

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    • S
      Stef last edited by

      Hello,

      I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
      Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

      We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

      Thanks for your help

      Stéphane

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      • peopleinside
        peopleinside EX helping member @Stef last edited by

        @stef if you use already UVdesk than I suggest to upgrade to the latest version:
        https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

        For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

        💬 You can also ask help on GitHub Discussions
        🔴 I am no more active on Uvdesk
        🔴 Forum support is inactive!

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        • peopleinside
          peopleinside EX helping member @Stef last edited by

          @stef have you tried the UVdesk version 1.0.18?
          A recently update that I request introduce a small al limited HTML editor.
          I tried to paste a text with images and seems works.

          I use it on my personal Help Desk

          For instal the latest UVdesk version please check the documentation or the forum Knowledge base https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

          💬 You can also ask help on GitHub Discussions
          🔴 I am no more active on Uvdesk
          🔴 Forum support is inactive!

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          • peopleinside
            peopleinside EX helping member @Stef last edited by

            @stef if you use already UVdesk than I suggest to upgrade to the latest version:
            https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

            For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

            💬 You can also ask help on GitHub Discussions
            🔴 I am no more active on Uvdesk
            🔴 Forum support is inactive!

            1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • S
              Stef last edited by

              Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

              Stéphane

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside EX helping member @Stef last edited by

                @stef sure, you are welcome 🙂

                💬 You can also ask help on GitHub Discussions
                🔴 I am no more active on Uvdesk
                🔴 Forum support is inactive!

                1 Reply Last reply Reply Quote 0
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