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    Solved Editor for Ticket Creation

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    • S
      Stef last edited by

      Hello,

      I've a question regarding the editor used during ticket creation (logged or not) : during ticket creation, there is only a textarea.
      Is it possible to use a full editor like the one used when you type a reply (tinymce I think) without the need to rewrite complete parts of the code ?

      We are testing UVDesk and test users are complaining they cannot easily copy/paste images when creating a ticket for instance.

      Thanks for your help

      Stéphane

      peopleinside 2 Replies Last reply Reply Quote 0
      • peopleinside
        peopleinside mod admin community specialist @Stef last edited by

        @stef if you use already UVdesk than I suggest to upgrade to the latest version:
        https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

        For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • peopleinside
          peopleinside mod admin community specialist @Stef last edited by

          @stef have you tried the UVdesk version 1.0.18?
          A recently update that I request introduce a small al limited HTML editor.
          I tried to paste a text with images and seems works.

          I use it on my personal Help Desk

          For instal the latest UVdesk version please check the documentation or the forum Knowledge base https://forums.uvdesk.com/topic/1925/installing-and-setup-uvdesk-for-the-first-time

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • peopleinside
            peopleinside mod admin community specialist @Stef last edited by

            @stef if you use already UVdesk than I suggest to upgrade to the latest version:
            https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk

            For the fix you can see this GitHub topic: https://github.com/uvdesk/community-skeleton/issues/510

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

            1 Reply Last reply Reply Quote 0
            • Topic has been marked as solved  peopleinside peopleinside 
            • S
              Stef last edited by

              Thanks a lot for the answers. I'll update Uvdesk to 1.0.18 and check this little editor.

              Stéphane

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside mod admin community specialist @Stef last edited by

                @stef sure, you are welcome 🙂

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                1 Reply Last reply Reply Quote 0
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