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    Solved Edit Ticket - formatting Lost

    Bug Report
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    • P
      pl00 last edited by

      Ver 1.0.17
      If I elect to edit a ticket, all the previous formatting (new line) is stripped from the text in the edit window (and lost if saved). I can add them back in and they are retained on save.

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      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by

        @pl00

        Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

        Locate the path in your project.
        vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

        Open ticket.html.twig and replace its code from here.

        And make a try again.

        1 Reply Last reply Reply Quote 0
        • Sanjeev
          Sanjeev developer UVdesk Staff last edited by

          @pl00

          May be possible, please always share the screenshots for the same so that we can provide you solution or can fix if any issue.

          P 1 Reply Last reply Reply Quote 0
          • P
            pl00 @Sanjeev last edited by

            @Sanjeev
            4fd32d62-5016-424b-b2c8-e3a4b0698e0b-image.png

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            • Sanjeev
              Sanjeev developer UVdesk Staff last edited by

              @pl00

              Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

              Locate the path in your project.
              vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

              Open ticket.html.twig and replace its code from here.

              And make a try again.

              1 Reply Last reply Reply Quote 0
              • P
                pl00 last edited by

                Thanks for the quick response. The patch has fixed the problem.

                1 Reply Last reply Reply Quote 0
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