Solved Edit Ticket - formatting Lost

[pl00]

Ver 1.0.17
If I elect to edit a ticket, all the previous formatting (new line) is stripped from the text in the edit window (and lost if saved). I can add them back in and they are retained on save.

[Sanjeev]

@pl00

Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

Locate the path in your project.
vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

Open ticket.html.twig and replace its code from here.

And make a try again.

[Sanjeev]

@pl00

May be possible, please always share the screenshots for the same so that we can provide you solution or can fix if any issue.

[pl00]

@Sanjeev

[Sanjeev]

@pl00

Thanks for reporting hope it below update will solve your issue and will be add for next release as well.

Locate the path in your project.
vendor/uvdesk/core-framework/Resources/views/ticket.html.twig

Open ticket.html.twig and replace its code from here.

And make a try again.

[pl00]

Thanks for the quick response. The patch has fixed the problem.