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    Solved password reset mail does not come

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    • E
      ercanyuzuk last edited by

      hi,
      If users click to password forgot link, the password reset mail does not come. but the mail seems to be sent ..
      Version 1.0.18 with php 8.0
      Regards,

      peopleinside 1 Reply Last reply Reply Quote 0
      • E
        ercanyuzuk last edited by

        I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
        I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside community specialist mod @ercanyuzuk last edited by

          @ercanyuzuk have you checked the spam folder?
          Have you tried to create a ticket and see if email is received?
          Are you trying to reset customer or operator password?

          šŸ’¬ You can also ask help on GitHub Discussions
          šŸŸ  I may be no more active as before in this community as announced here

          E 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside community specialist mod last edited by

            All works for me, I'm unable to reproduce.
            Be sure to check your workflow and email settings.

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸŸ  I may be no more active as before in this community as announced here

            1 Reply Last reply Reply Quote 0
            • E
              ercanyuzuk @peopleinside last edited by

              @peopleinside when I create a ticket , email is reveived but when I click to forgot password link, it does not work . yes, I checked the spam folder .

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside community specialist mod @ercanyuzuk last edited by

                @ercanyuzuk please check your workflow.
                Do you have a password forgot workflow active?
                Have you edited them?

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸŸ  I may be no more active as before in this community as announced here

                1 Reply Last reply Reply Quote 0
                • E
                  ercanyuzuk last edited by

                  I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
                  I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside community specialist mod @ercanyuzuk last edited by

                    @ercanyuzuk great, I'm glad to read you figured out what was wrong in your installation.
                    Thanks for sharing the solution that worked for you:

                    I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
                    I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

                    šŸ’¬ You can also ask help on GitHub Discussions
                    šŸŸ  I may be no more active as before in this community as announced here

                    1 Reply Last reply Reply Quote 0
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