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    Solved password reset mail does not come

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    • E
      ercanyuzuk last edited by

      hi,
      If users click to password forgot link, the password reset mail does not come. but the mail seems to be sent ..
      Version 1.0.18 with php 8.0
      Regards,

      peopleinside 1 Reply Last reply Reply Quote 0
      • E
        ercanyuzuk last edited by

        I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
        I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside community specialist mod admin @ercanyuzuk last edited by

          @ercanyuzuk have you checked the spam folder?
          Have you tried to create a ticket and see if email is received?
          Are you trying to reset customer or operator password?

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

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          • peopleinside
            peopleinside community specialist mod admin last edited by

            All works for me, I'm unable to reproduce.
            Be sure to check your workflow and email settings.

            UVdesk passionate | Community moderator | External consultant

            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
            You can always get in touch also with the UVdesk team
            https://support.uvdesk.com/en/

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            • E
              ercanyuzuk @peopleinside last edited by

              @peopleinside when I create a ticket , email is reveived but when I click to forgot password link, it does not work . yes, I checked the spam folder .

              peopleinside 1 Reply Last reply Reply Quote 0
              • peopleinside
                peopleinside community specialist mod admin @ercanyuzuk last edited by

                @ercanyuzuk please check your workflow.
                Do you have a password forgot workflow active?
                Have you edited them?

                UVdesk passionate | Community moderator | External consultant

                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                You can always get in touch also with the UVdesk team
                https://support.uvdesk.com/en/

                1 Reply Last reply Reply Quote 0
                • E
                  ercanyuzuk last edited by

                  I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
                  I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

                  peopleinside 1 Reply Last reply Reply Quote 0
                  • peopleinside
                    peopleinside community specialist mod admin @ercanyuzuk last edited by

                    @ercanyuzuk great, I'm glad to read you figured out what was wrong in your installation.
                    Thanks for sharing the solution that worked for you:

                    I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
                    I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

                    UVdesk passionate | Community moderator | External consultant

                    If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                    You can always get in touch also with the UVdesk team
                    https://support.uvdesk.com/en/

                    1 Reply Last reply Reply Quote 0
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