Solved password reset mail does not come

[ercanyuzuk]

hi,
If users click to password forgot link, the password reset mail does not come. but the mail seems to be sent ..
Version 1.0.18 with php 8.0
Regards,

[ercanyuzuk]

I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

[peopleinside]

@ercanyuzuk have you checked the spam folder?
Have you tried to create a ticket and see if email is received?
Are you trying to reset customer or operator password?

[peopleinside]

All works for me, I'm unable to reproduce.
Be sure to check your workflow and email settings.

[ercanyuzuk]

@peopleinside when I create a ticket , email is reveived but when I click to forgot password link, it does not work . yes, I checked the spam folder .

[peopleinside]

@ercanyuzuk please check your workflow.
Do you have a password forgot workflow active?
Have you edited them?

[ercanyuzuk]

I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .

[peopleinside]

@ercanyuzuk great, I'm glad to read you figured out what was wrong in your installation.
Thanks for sharing the solution that worked for you:

I found the problem . After I restore database from old system , mailer_id changes in uvdesk.yalm !
I reconfigured the swift mail, when I install version 1.0.18 . So, id was different with the old one .