Multilanguage E-mails



  • Hello!

    I would like to ask if the open source version of UVdesk is multilanguage compatible?

    I run a website with two natives languages and we would like to use UVdesk as our support tool, however seems that is not possible to send e-mails to customers in more than one language. How can I send e-mails to customers according their respective language?

    Regards,


  • UVdesk Staff

    @leandrorocha

    As I understand your problem, you want to send the mail in your native language you can achieve this by just going into the email templates section.
    Screenshot_80.png
    After open Email Template section you can see here multiple mails written in English .
    Screenshot_81.png
    After Click on Edit button simply change the subject & body message in your native language so you can send e-mails to customers in more than one language.
    Screenshot_82.png

    If you still facing any issue Please let me know



  • Hi!

    We are looking for a way to send emails in two languages. In our support we have users from two differents languages and use only one language in the e-mail template is a poor customer service.

    If we send e-mails in portuguese, english users will not understand. If we send e-mails in english, the same will happens with portuguese users.

    In OSTicket is possible to assign an e-mail template to a language, so the user receive the e-mail for it respective language based in their settings, however I couldnt find a way to achieve the same with UVdesk.


  • UVdesk Staff

    @leandrorocha
    Sorry, But this send e-mails translation feature is not available in Opensource UVdesk. If you want to send e-mails in two languages, you need a translator. Which is a paid service, available in SAAS UVDesk.


  • mod admin

    @leandrorocha In my OpenSource install I edited the email templates by inserting two languages.
    First my native language: Italian than English.


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