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    Solved Workflow [create ticket] doesnt sent to agent and/or team and/or group.

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    • A
      agoudsmit last edited by

      when customer open a ticket do you see this ticket assigned or not assigned? If is not assigned than this is the issue.
      Very interesting. will check straight away. I think you are right

      Customer receive the ticket email?
      yes

      Is only operator that miss email notification?

      yes

      peopleinside 1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member @agoudsmit last edited by

        @agoudsmit I suppose the issue is in the workflow you showed in the first screenshot. You need add action to assign ticket also to the team not only actions to send email to the team.

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

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        • A
          agoudsmit last edited by

          I tried what you suggested, it gets assigned to agent, but the follow up email to the agent doesnt get sent. Very weirdScreenshot 2021-07-02 at 13.10.00.png

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside EX helping member @agoudsmit last edited by peopleinside

            @agoudsmit have you checked operator is assigned to the default group and not to other group?
            What other group you see other than default?

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸ”“ I am no more active on Uvdesk
            šŸ”“ Forum support is inactive!

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            • A
              agoudsmit last edited by

              could it be the agents have administrator settings?

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              • peopleinside
                peopleinside EX helping member @agoudsmit last edited by

                @agoudsmit I'm admin in my UVdesk but I get alert šŸ™‚ so I think is not this.

                šŸ’¬ You can also ask help on GitHub Discussions
                šŸ”“ I am no more active on Uvdesk
                šŸ”“ Forum support is inactive!

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                • Sanjeev
                  Sanjeev developer UVdesk Staff last edited by Sanjeev

                  @peopleinside

                  If you are adding a team or group and want to notify to that team or group members are you able to achieve this using workflow??

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                  • A
                    agoudsmit last edited by

                    For me it doesnt matter how its done, i just need a notification sent to us if we receive a ticket. I tried it different ways but no success : (

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                    • Sanjeev
                      Sanjeev developer UVdesk Staff last edited by

                      @agoudsmit

                      Do you want to notify to any admin or any agent if a new ticket comes.?

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                      • A
                        agoudsmit last edited by

                        right now i dont care which one, if just needs to do it šŸ™‚

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                        • Sanjeev
                          Sanjeev developer UVdesk Staff last edited by

                          @agoudsmit

                          If you have setup it on sever then you can send us the helpdesk link along with login details of admin panel we will check.
                          you can mail us support@uvdesk.com here for this.

                          Also mention which version of uvdesk opensource you are using ?

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                          • A
                            agoudsmit last edited by

                            @Sanjeev said in Workflow [create ticket] doesnt sent to agent and/or team and/or group.:

                            support@uvdesk.com

                            Just created the agent and sent it to support@uvdesk.com. Im using the latest version from github. It would be really great if you could find time to see where its going wrong.

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                            • A
                              agoudsmit last edited by

                              https://uvdesk.noblestreet.eu/en/member/login

                              peopleinside A 2 Replies Last reply Reply Quote 0
                              • peopleinside
                                peopleinside EX helping member @agoudsmit last edited by

                                @agoudsmit hi, your issue still be unresolved?

                                šŸ’¬ You can also ask help on GitHub Discussions
                                šŸ”“ I am no more active on Uvdesk
                                šŸ”“ Forum support is inactive!

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                                • A
                                  agoudsmit @agoudsmit last edited by

                                  @agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
                                  i cant really pinpoint where its going wrong and it takes too much time to debug the code

                                  peopleinside 1 Reply Last reply Reply Quote 0
                                  • peopleinside
                                    peopleinside EX helping member @agoudsmit last edited by peopleinside

                                    @agoudsmit Hi, thanks for the answer.
                                    I'm sorry to read that.

                                    Do you have opened a ticket with the UVdesk support? I can see they shared their email and you also shared your ticket system web address.

                                    If you want I can try to look with you at this issue but I courently cannot chat right now. If you want you can try a bit later (1 hours later) to start a chat with me. Link in my forum signature. I will be happy to try to fix this.

                                    šŸ’¬ You can also ask help on GitHub Discussions
                                    šŸ”“ I am no more active on Uvdesk
                                    šŸ”“ Forum support is inactive!

                                    A 1 Reply Last reply Reply Quote 0
                                    • A
                                      agoudsmit @peopleinside last edited by

                                      @peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore

                                      peopleinside 1 Reply Last reply Reply Quote 0
                                      • peopleinside
                                        peopleinside EX helping member @agoudsmit last edited by

                                        @agoudsmit sure, you can contact me later. I will be happy to try to resolve this issue with you. Sorry for the long waiting time.

                                        šŸ’¬ You can also ask help on GitHub Discussions
                                        šŸ”“ I am no more active on Uvdesk
                                        šŸ”“ Forum support is inactive!

                                        A 1 Reply Last reply Reply Quote 0
                                        • A
                                          agoudsmit @peopleinside last edited by

                                          @peopleinside šŸ™‚ and not an issue. Things take time and i am patient

                                          peopleinside 1 Reply Last reply Reply Quote 1
                                          • peopleinside
                                            peopleinside EX helping member @agoudsmit last edited by

                                            @agoudsmit thanks for understanding. Have a nice morning. Hear you in the afternoon.

                                            šŸ’¬ You can also ask help on GitHub Discussions
                                            šŸ”“ I am no more active on Uvdesk
                                            šŸ”“ Forum support is inactive!

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