SOLVED all mails are not tickets - how to customise ?
I am evaluating the use of UVdesk for a small firm (community version). We already have an email id shared with customers to request any help, provide support / resolve queries etc.. This email ID also receives various other emails (statements, informational emails, business emails, etc) that don't qualify to be treated as a ticket.
Is there any mechanism to take care of the above scenario ? or
Can the received mail be reviewed in the inbox and then be moved under uvdesk scope / process ? (any such method available ?)
If You want to block emails from a particular email id then you can use
Spam setting feature in your dashboard and add those emails id in black list.
If you want to block emails from a specific subject then you can do with the help of Workflow.
Thanks for the response. We have not installed the product yet, but trying to obtain some answers through this forum to assist in key decision making factors / requirements and to take this further (non-technical aspects). My question may be basic at times.
We wanted to know if we can filter / manage legitimate emails that does not qualify to be a ticket by using the workflow.
In workflow you can set multiple conditions also you have option to add multiple mailboxes so you can add a specific email with your project where actually your work related queries will come.