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    Solved UVdesk - SLA

    Technical Help
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    • ?
      A Former User last edited by

      Hello,

      i'm testing the uvdesk and i need some help about the SLA app.
      How can apply the SLA agreement only for some costumers and others costumers not?
      Best Regards.

      1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside EX helping member last edited by

        Hi @ton77 , welcome in the UVdesk forum.
        Unfortunately SLA are not supported at the moment, you can monitor and comment the feature request here:
        https://github.com/uvdesk/community-skeleton/issues/291

        šŸ’¬ You can also ask help on GitHub Discussions
        šŸ”“ I am no more active on Uvdesk
        šŸ”“ Forum support is inactive!

        ? 1 Reply Last reply Reply Quote 0
        • ?
          A Former User @peopleinside last edited by

          Hello @peopleinside,
          When you say, are not supported, are you talking about this? Capturar.PNG
          Just to make it clear.
          Best Regards.

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          • peopleinside
            peopleinside EX helping member last edited by peopleinside

            @ton77 thanks for the answer and for the screenshot.
            This component seems the SLA "not supported".

            In my self hosted UVdesk if I go under APP I see all empty so we need understand if this component can be installed in UVdesk self-hosted and if is compatible with the latest UVdesk version.

            Are you using the self-hosted opensource solution?

            Let's ask to developer @Sanjeev waiting his reply here.

            How can apply the SLA agreement only for some costumers and others costumers not?

            Maybe using different department with different SLA ?!

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸ”“ I am no more active on Uvdesk
            šŸ”“ Forum support is inactive!

            ? 1 Reply Last reply Reply Quote 0
            • ?
              A Former User @peopleinside last edited by

              @peopleinside i use a demo on the uvdesk site, for tests. This is my first time with uvdesk, and i see this section with app, and i trying to understand how works.
              Best Regrds.

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              • Sanjeev
                Sanjeev developer UVdesk Staff last edited by Sanjeev

                @ton77 @peopleinside

                Don't be confuse between our two product and both are different.
                There are two variant of UVdesk.

                1. UVDesk SAAS (Which is subscription based and paid also hosted on our server).
                2. Uvdesk opensource (Free and you can host on your server).

                Uvdesk opensource is not currently available with this APP.

                ALL available App for opensource is:
                https://store.webkul.com/UVdesk/UVdesk-Open-Source.html

                peopleinside 1 Reply Last reply Reply Quote 1
                • peopleinside
                  peopleinside EX helping member @Sanjeev last edited by

                  @Sanjeev thank you šŸ™‚ as opensource has app section, that will be amazing, it's easy to confuse. Hope in future some apps can be implemented.
                  For now I like SLA and the feedback apps.

                  • [Feature request] support extensions

                  More clear now ✌

                  šŸ’¬ You can also ask help on GitHub Discussions
                  šŸ”“ I am no more active on Uvdesk
                  šŸ”“ Forum support is inactive!

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                  • Sanjeev
                    Sanjeev developer UVdesk Staff last edited by

                    @ton77

                    You are using trial version of UVdesk SAAS which will be for 1 month after this you need to purchase a plan.

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                    • ?
                      A Former User last edited by

                      Ok. I understand now.
                      I will install the uvdesk on my computer to procced the tests (i'm interesting in uvdesk opensource).
                      Thanks for the help.
                      Best Regards.

                      peopleinside 1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside EX helping member @Guest last edited by

                        @ton77 you are welcome šŸ™‚

                        šŸ’¬ You can also ask help on GitHub Discussions
                        šŸ”“ I am no more active on Uvdesk
                        šŸ”“ Forum support is inactive!

                        1 Reply Last reply Reply Quote 0
                        • Sanjeev
                          Sanjeev developer UVdesk Staff last edited by

                          @peopleinside

                          As you know to developing SLA application is very much time taking task for opensource but will surely add customer feedback section in near future.

                          IN next release we are adding two more features in opensource.

                          1. Agent Activity: https://www.uvdesk.com/en/blog/uvdesk-agent-activity/
                          2. Marketing Announcement: https://www.uvdesk.com/en/blog/uvdesk-marketing-announcement/

                          Also IN opensource App section which will be paid:

                          1. Form Builder
                          2. Custom Field
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