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    Solved Fetch emails from a group

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    • D
      DD last edited by

      I get a Syntax Error.

      1. Processing uvdesk mailbox configuration.
        14:06:11 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr"","message" => "syntax error, unexpected '?'"]
        It is in the line : $check_mail = $check_mail ?? $address['address']; I believe is the questionmarks.
      vipin 1 Reply Last reply Reply Quote 0
      • vipin
        vipin developer UVdesk Staff @DD last edited by

        @DD

        public function getEmailAddress($addresses)
        {
        $check_mail = "";
        foreach ((array) $addresses as $address) {
        if($address['address'] != null){
        $email = explode(" ",$address['address']);
        $check_mail = $email[1];
        }
        $check_mail = $check_mail ? $check_mail : $address['address'];
        if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
        return $check_mail;
        }
        }
        return null;
        }

        try this once , if you still getting the same error please let me know

        1 Reply Last reply Reply Quote 0
        • D
          DD last edited by

          I got the same error. I run the the refresh-mailbox with --verbose command and i got the below error :

          1. Processing uvdesk mailbox configuration.
            16:38:42 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr" -v". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr" -v","message" => "syntax error, unexpected '?'"]

          In MailboxService.php line 55:

          [Symfony\Component\Debug\Exception\FatalThrowableError]
          syntax error, unexpected '?'

          Exception trace:
          at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Services\MailboxService.php:55
          require() at C:\wamp\apache2\htdocs\uvdesk\var\cache\prod\ContainerKpvVYYE\srcApp_KernelProdContainer.php:516
          ContainerKpvVYYE\srcApp_KernelProdContainer->load() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:243
          Symfony\Component\DependencyInjection\Container->make() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:225
          Symfony\Component\DependencyInjection\Container->get() at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Console\RefreshMailboxCommand.php:60
          Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Command\Command.php:255
          Symfony\Component\Console\Command\Command->run() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:952 Symfony\Component\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:87
          Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:273
          Symfony\Component\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:73
          Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:149
          Symfony\Component\Console\Application->run() at C:\wamp\apache2\htdocs\uvdesk\bin\console:42

          peopleinside 1 Reply Last reply Reply Quote 0
          • peopleinside
            peopleinside EX helping member @DD last edited by

            @DD Have you tried to clean cache after the php file edit?
            SSH command: php bin/console c:c

            šŸ’¬ You can also ask help on GitHub Discussions
            šŸ”“ I am no more active on Uvdesk
            šŸ”“ Forum support is inactive!

            1 Reply Last reply Reply Quote 0
            • D
              DD last edited by

              Yes i tried clear cache but i am getting the same syntax error

              1 Reply Last reply Reply Quote 0
              • vipin
                vipin developer UVdesk Staff last edited by

                Can you please share the screenshot of your updated code. ?

                1 Reply Last reply Reply Quote 0
                • D
                  DD last edited by

                  getemailaddress.JPG

                  1 Reply Last reply Reply Quote 0
                  • vipin
                    vipin developer UVdesk Staff last edited by

                    @DD

                    you did not pasted the code in correct formate , That is the reason it is giving you the error . you wrote "public " & "function getEmailAddress($addresses)" in two different line .

                        public function getEmailAddress($addresses)
                        {
                            $check_mail = "";
                            foreach ((array) $addresses as $address) {
                                if($address['address'] != null){
                                    $email = explode(" ",$address['address']);
                                    $check_mail = $email[1];
                                }           
                            $check_mail = $check_mail ? $check_mail : $address['address'];
                                if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
                                    return $check_mail;
                                }
                            }
                                return null;
                        } 
                    
                    1 Reply Last reply Reply Quote 0
                    • D
                      DD last edited by

                      Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
                      The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.

                      1 Reply Last reply Reply Quote 0
                      • D
                        DD last edited by

                        I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.

                        1 Reply Last reply Reply Quote 0
                        • vipin
                          vipin developer UVdesk Staff last edited by

                          @DD

                          Okay , now I have done some changes for you .

                          Please follow the given steps:

                          1. Open the MailboxService file, path of this file is given here :
                            -> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php

                          2. Open the Updated MailboxService file from here.

                          3. Take a backup of your project MailboxService file first.

                          4. Now copy the whole code from github Updated MailboxService file & past it in your project Mailbox service file .

                          5. run the SSH command: php bin/console c:c & after that run the Mailbox refresh command.

                          I hope this time it will work for you , If not please let me know

                          1 Reply Last reply Reply Quote 0
                          • D
                            DD last edited by

                            Vipin,
                            i've done what you suggest but it doesn't work

                            1 Reply Last reply Reply Quote 0
                            • vipin
                              vipin developer UVdesk Staff last edited by

                              Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .

                              so can you please tell me , you got any mail from group to your email in last 24 ?

                              1 Reply Last reply Reply Quote 0
                              • D
                                DD last edited by

                                No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
                                For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
                                By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.

                                1 Reply Last reply Reply Quote 0
                                • vipin
                                  vipin developer UVdesk Staff last edited by

                                  As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?

                                  1 Reply Last reply Reply Quote 0
                                  • D
                                    DD last edited by

                                    Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.

                                    1 Reply Last reply Reply Quote 0
                                    • vipin
                                      vipin developer UVdesk Staff last edited by

                                      okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .

                                      Also take the screenshots of each steps which you followed.

                                      1 Reply Last reply Reply Quote 0
                                      • D
                                        DD last edited by

                                        1. I delete everything from the italerts mailbox.
                                        2. I sent an email to IT@ and the italerts receive it.
                                        3. Restart Apache.
                                        4. Clear cache ( php bin/console c:c )
                                        5. Run the refresh command. (below is the screenshot)
                                          image_2021-05-26_132657.png
                                        6. Nothing appeared in the Tickets link of UVDesk
                                        1 Reply Last reply Reply Quote 0
                                        • vipin
                                          vipin developer UVdesk Staff last edited by

                                          So Mail is converted into ticket or not ?

                                          1 Reply Last reply Reply Quote 0
                                          • D
                                            DD last edited by

                                            No it doesn't converted.

                                            tempsnip.png

                                            1 Reply Last reply Reply Quote 0
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