Fetch emails from a group

DD

And those are the headers from the email that i've sent to the IT@example.com where the ITALERTS is member but a ticket is not created :

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via AM0PR02CA0103.EURPRD02.PROD.OUTLOOK.COM; Tue, 25 May 2021 09:26:33 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
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From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: Navarino I.T Department it@navarino.gr
Subject: Test IT
Thread-Topic: Test IT
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Date: Tue, 25 May 2021 09:26:31 +0000
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

vipin

@DD

As I checked your issue . this is because your raw content.

Update the following path function given below :

Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Find the function "getEmailAddress" , you can also see this function around line 150.
Take a backup of the code first and then delete the whole function (only getEmailAddress function) and paste the given code there .

public function getEmailAddress($addresses)
{
$check_mail = "";
foreach ((array) $addresses as $address) {
if($address['address'] != null){
$email = explode(" ",$address['address']);
$check_mail = $email[1];
}
$check_mail = $check_mail ?? $address['address'];
if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
return $check_mail;
}
}
return null;
}

Now, save the file and run the mailbox refresh command.

I hope this will work , if not please let me know .

DD

I get a Syntax Error.

Processing uvdesk mailbox configuration.
14:06:11 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr"","message" => "syntax error, unexpected '?'"]
It is in the line : $check_mail = $check_mail ?? $address['address']; I believe is the questionmarks.

vipin

@DD

public function getEmailAddress($addresses)
{
$check_mail = "";
foreach ((array) $addresses as $address) {
if($address['address'] != null){
$email = explode(" ",$address['address']);
$check_mail = $email[1];
}
$check_mail = $check_mail ? $check_mail : $address['address'];
if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
return $check_mail;
}
}
return null;
}

try this once , if you still getting the same error please let me know

DD

I got the same error. I run the the refresh-mailbox with --verbose command and i got the below error :

Processing uvdesk mailbox configuration.
16:38:42 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr" -v". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr" -v","message" => "syntax error, unexpected '?'"]

In MailboxService.php line 55:

[Symfony\Component\Debug\Exception\FatalThrowableError]
syntax error, unexpected '?'

Exception trace:
at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Services\MailboxService.php:55
require() at C:\wamp\apache2\htdocs\uvdesk\var\cache\prod\ContainerKpvVYYE\srcApp_KernelProdContainer.php:516
ContainerKpvVYYE\srcApp_KernelProdContainer->load() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:243
Symfony\Component\DependencyInjection\Container->make() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:225
Symfony\Component\DependencyInjection\Container->get() at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Console\RefreshMailboxCommand.php:60
Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Command\Command.php:255
Symfony\Component\Console\Command\Command->run() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:952 Symfony\Component\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:87
Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:273
Symfony\Component\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:73
Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:149
Symfony\Component\Console\Application->run() at C:\wamp\apache2\htdocs\uvdesk\bin\console:42

peopleinside

@DD Have you tried to clean cache after the php file edit?
SSH command: php bin/console c:c

DD

Yes i tried clear cache but i am getting the same syntax error

vipin

Can you please share the screenshot of your updated code. ?

DD

vipin

@DD

you did not pasted the code in correct formate , That is the reason it is giving you the error . you wrote "public " & "function getEmailAddress($addresses)" in two different line .

    public function getEmailAddress($addresses)
    {
        $check_mail = "";
        foreach ((array) $addresses as $address) {
            if($address['address'] != null){
                $email = explode(" ",$address['address']);
                $check_mail = $email[1];
            }           
        $check_mail = $check_mail ? $check_mail : $address['address'];
            if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
                return $check_mail;
            }
        }
            return null;
    }

DD

Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.

DD

I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.

vipin

@DD

Okay , now I have done some changes for you .

Please follow the given steps:

Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Open the Updated MailboxService file from here.
Take a backup of your project MailboxService file first.
Now copy the whole code from github Updated MailboxService file & past it in your project Mailbox service file .
run the SSH command: php bin/console c:c & after that run the Mailbox refresh command.

I hope this time it will work for you , If not please let me know

DD

Vipin,
i've done what you suggest but it doesn't work

vipin

Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .

so can you please tell me , you got any mail from group to your email in last 24 ?

DD

No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.

vipin

As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?

DD

Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.

vipin

okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .

Also take the screenshots of each steps which you followed.

DD

I delete everything from the italerts mailbox.
I sent an email to IT@ and the italerts receive it.
Restart Apache.
Clear cache ( php bin/console c:c )
Run the refresh command. (below is the screenshot)
Nothing appeared in the Tickets link of UVDesk

Solved Fetch emails from a group