Fetch emails from a group

DD

Those are the headers from the email that i've sent to italerts@examle.com and the ticket create successfully :

Received: from VI1PR07MB4046.eurprd07.prod.outlook.com (2603:10a6:20b:219::19)
by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS via
AM8P190CA0014.EURP190.PROD.OUTLOOK.COM; Tue, 25 May 2021 08:53:25 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
(2603:10a6:800:19e::12) by VI1PR07MB4046.eurprd07.prod.outlook.com
(2603:10a6:803:33::10) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4173.12; Tue, 25 May
2021 08:53:24 +0000
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc]) by VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc%7]) with mapi id 15.20.4173.018; Tue, 25 May 2021
08:53:24 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: I.T Alerts italerts@navarino.gr
Subject: test1
Thread-Topic: test1
Thread-Index: AddRQ2q7reNUmfXLR1el9MH9CIj0Qg==
Date: Tue, 25 May 2021 08:53:23 +0000
Message-ID:
VI1PR0701MB69254963CFC0EA08C1E2602AE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator:
VI1PR0701MB69254963CFC0EA08C1E2602AE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
MIME-Version: 1.0
X-MS-Exchange-Organization-MessageDirectionality: Originating
X-MS-Exchange-Organization-AuthSource:
VI1PR0701MB6925.eurprd07.prod.outlook.com
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-Originating-IP: [80.107.117.200]
X-MS-Exchange-Organization-Network-Message-Id:
8f65fff8-7c12-4474-90c0-08d91f5a8e22
X-MS-PublicTrafficType: Email
Return-Path: Dimitris.Doulgeroglou@navarino.gr
X-MS-Exchange-Organization-ExpirationStartTime: 25 May 2021 08:53:24.3327
(UTC)
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000
X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
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X-MS-TrafficTypeDiagnostic: VI1PR07MB4046:
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X-MS-Oob-TLC-OOBClassifiers: OLM:1728;
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CIP:255.255.255.255;CTRY:;LANG:en;SCL:-1;SRV:;IPV:NLI;SFV:SKI;H:VI1PR0701MB6925.eurprd07.prod.outlook.com;PTR:;CAT:NONE;SFS:;DIR:INB;
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X-MS-Exchange-CrossTenant-UserPrincipalName: U5BrVFxTXZrCjN0z2LPL1skqUtEcR2IHKAxIUm3urvRx19JQkf4Z+bGiC7xxutashQeAB5Ok9QiVmGDoH4F+8uprbmbB37jx2GaB2ktUgnw=
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ucf:0;jmr:0;auth:0;dest:I;ENG:(750129)(520011016)(706158)(944506458)(944626604);
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DD

And those are the headers from the email that i've sent to the IT@example.com where the ITALERTS is member but a ticket is not created :

Received: from VI1PR0701MB6911.eurprd07.prod.outlook.com
(2603:10a6:208:154::44) by AM0PR07MB4209.eurprd07.prod.outlook.com with HTTPS
via AM0PR02CA0103.EURPRD02.PROD.OUTLOOK.COM; Tue, 25 May 2021 09:26:33 +0000
Authentication-Results: navarino.gr; dkim=none (message not signed)
header.d=none;navarino.gr; dmarc=none action=none header.from=navarino.gr;
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
(2603:10a6:800:19e::12) by VI1PR0701MB6911.eurprd07.prod.outlook.com
(2603:10a6:800:19a::17) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.4173.16; Tue, 25 May
2021 09:26:32 +0000
Received: from VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc]) by VI1PR0701MB6925.eurprd07.prod.outlook.com
([fe80::308b:dbb7:2bda:50fc%7]) with mapi id 15.20.4173.018; Tue, 25 May 2021
09:26:32 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Dimitris Doulgeroglou - Navarino Dimitris.Doulgeroglou@navarino.gr
To: Navarino I.T Department it@navarino.gr
Subject: Test IT
Thread-Topic: Test IT
Thread-Index: AQHXUUgMeqW1TBak7Um14zkRrbx/mw==
Date: Tue, 25 May 2021 09:26:31 +0000
Message-ID:
VI1PR0701MB6925A42AA66A69065AB8792EE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator:
VI1PR0701MB6925A42AA66A69065AB8792EE4259@VI1PR0701MB6925.eurprd07.prod.outlook.com
MIME-Version: 1.0
X-MS-Exchange-Organization-MessageDirectionality: Originating
X-MS-Exchange-Organization-AuthSource:
VI1PR0701MB6925.eurprd07.prod.outlook.com
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-Originating-IP: [37.6.3.107]
X-MS-Exchange-Organization-Network-Message-Id:
c2ddf258-f581-47f7-5fe5-08d91f5f2f09
X-MS-PublicTrafficType: Email
Return-Path: Dimitris.Doulgeroglou@navarino.gr
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(UTC)
X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit
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X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit
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

vipin

@DD

As I checked your issue . this is because your raw content.

Update the following path function given below :

Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Find the function "getEmailAddress" , you can also see this function around line 150.
Take a backup of the code first and then delete the whole function (only getEmailAddress function) and paste the given code there .

public function getEmailAddress($addresses)
{
$check_mail = "";
foreach ((array) $addresses as $address) {
if($address['address'] != null){
$email = explode(" ",$address['address']);
$check_mail = $email[1];
}
$check_mail = $check_mail ?? $address['address'];
if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
return $check_mail;
}
}
return null;
}

Now, save the file and run the mailbox refresh command.

I hope this will work , if not please let me know .

DD

I get a Syntax Error.

Processing uvdesk mailbox configuration.
14:06:11 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr"","message" => "syntax error, unexpected '?'"]
It is in the line : $check_mail = $check_mail ?? $address['address']; I believe is the questionmarks.

vipin

@DD

public function getEmailAddress($addresses)
{
$check_mail = "";
foreach ((array) $addresses as $address) {
if($address['address'] != null){
$email = explode(" ",$address['address']);
$check_mail = $email[1];
}
$check_mail = $check_mail ? $check_mail : $address['address'];
if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
return $check_mail;
}
}
return null;
}

try this once , if you still getting the same error please let me know

DD

I got the same error. I run the the refresh-mailbox with --verbose command and i got the below error :

Processing uvdesk mailbox configuration.
16:38:42 ERROR [console] Error thrown while running command "uvdesk:refresh-mailbox "italerts@navarino.gr" -v". Message: "syntax error, unexpected '?'" ["exception" => ParseError { …},"command" => "uvdesk:refresh-mailbox "italerts@navarino.gr" -v","message" => "syntax error, unexpected '?'"]

In MailboxService.php line 55:

[Symfony\Component\Debug\Exception\FatalThrowableError]
syntax error, unexpected '?'

Exception trace:
at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Services\MailboxService.php:55
require() at C:\wamp\apache2\htdocs\uvdesk\var\cache\prod\ContainerKpvVYYE\srcApp_KernelProdContainer.php:516
ContainerKpvVYYE\srcApp_KernelProdContainer->load() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:243
Symfony\Component\DependencyInjection\Container->make() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\dependency-injection\Container.php:225
Symfony\Component\DependencyInjection\Container->get() at C:\wamp\apache2\htdocs\uvdesk\vendor\uvdesk\mailbox-component\Console\RefreshMailboxCommand.php:60
Webkul\UVDesk\MailboxBundle\Console\RefreshMailboxCommand->execute() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Command\Command.php:255
Symfony\Component\Console\Command\Command->run() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:952 Symfony\Component\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:87
Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:273
Symfony\Component\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\framework-bundle\Console\Application.php:73
Symfony\Bundle\FrameworkBundle\Console\Application->doRun() at C:\wamp\apache2\htdocs\uvdesk\vendor\symfony\console\Application.php:149
Symfony\Component\Console\Application->run() at C:\wamp\apache2\htdocs\uvdesk\bin\console:42

peopleinside

@DD Have you tried to clean cache after the php file edit?
SSH command: php bin/console c:c

DD

Yes i tried clear cache but i am getting the same syntax error

vipin

Can you please share the screenshot of your updated code. ?

DD

vipin

@DD

you did not pasted the code in correct formate , That is the reason it is giving you the error . you wrote "public " & "function getEmailAddress($addresses)" in two different line .

    public function getEmailAddress($addresses)
    {
        $check_mail = "";
        foreach ((array) $addresses as $address) {
            if($address['address'] != null){
                $email = explode(" ",$address['address']);
                $check_mail = $email[1];
            }           
        $check_mail = $check_mail ? $check_mail : $address['address'];
            if (filter_var($check_mail, FILTER_VALIDATE_EMAIL)) {
                return $check_mail;
            }
        }
            return null;
    }

DD

Thank you for the reply. As for the "Syntax Error" corrected according to your suggestion.
The mail issue still remains. I am getting the emails/tickets of the mailbox and of the group that the mailbox belongs to.

DD

I mean that when i refresh mailbox the i am receiving the emails of the italerts mailbox and not the emails of the IT group that the italerts mailbox is member.

vipin

@DD

Okay , now I have done some changes for you .

Please follow the given steps:

Open the MailboxService file, path of this file is given here :
-> project-name\vendor\uvdesk\mailbox-component\Services\MailboxService.php
Open the Updated MailboxService file from here.
Take a backup of your project MailboxService file first.
Now copy the whole code from github Updated MailboxService file & past it in your project Mailbox service file .
run the SSH command: php bin/console c:c & after that run the Mailbox refresh command.

I hope this time it will work for you , If not please let me know

DD

Vipin,
i've done what you suggest but it doesn't work

vipin

Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .

so can you please tell me , you got any mail from group to your email in last 24 ?

DD

No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.

vipin

As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?

DD

Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.

vipin

okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .

Also take the screenshots of each steps which you followed.

Solved Fetch emails from a group