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    Solved UV Desk setting up email on windows platform - WAMP Server

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    • N
      Nishit last edited by

      Dear Concern,

      I have currently installed uvdesk on windows platform with the help of WAMP server. I have successfully installed the application. However, I am not able to create tickets from email. I have a privately hosted email service for configuring the same i have already referred the videos from official site. The configuration looks fine as when i use, forgot password i am able to receive the email with reset link in it.

      Only the issue that i am facing right now is IMAP configuration for incoming mails.
      where the mails marked to an email id as support id, automatically converts it into a ticket.

      thanks in advance.

      1 Reply Last reply Reply Quote 0
      • peopleinside
        peopleinside community specialist mod admin last edited by

        Topic marked as solved as no reply has been posted.

        UVdesk passionate | Community moderator | External consultant

        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
        You can always get in touch also with the UVdesk team
        https://support.uvdesk.com/en/

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        • Sanjeev
          Sanjeev developer UVdesk Staff mod last edited by

          @Nishit

          Please let us know the error you are getting while refreshing your mailbox for converting your mails into ticket.

          Also share screenshot for the error so that we can help you in a better way.

          N 2 Replies Last reply Reply Quote 0
          • T
            trkaushik last edited by

            @Nishit

            I am also trying to install UV Desk on a windows platform, but I am not getting the desired result. Can you please share the installation steps??

            Thanks

            1 Reply Last reply Reply Quote 0
            • Sanjeev
              Sanjeev developer UVdesk Staff mod last edited by

              @Nishit @trkaushik

              If you are not able to do using auto setup you can do the same with really easy steps by manual steps.

              But before doing it IMAP and Mailparse should be install and php version should be 7.2 or higher.

              https://github.com/uvdesk/community-skeleton/issues/290#issuecomment-661113642

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              • N
                Nishit @Sanjeev last edited by

                Dear @Sanjeev ,

                I am using wamp server which is not from bitnami.
                So at the time of installation the application itself runs a check list of the requirements to run smoothly. I was earlier not able to enable mailparse service. However, by looking at forums questions i managed to add mail parse dll in config. Now the thing is i am able to send the replies. (Outbound email). However, I really do not have any idea why it is not converting mails into the ticket. As I can see no error messages on the application. is there any other place where i can check for the logs ?

                N 1 Reply Last reply Reply Quote 0
                • N
                  Nishit @Sanjeev last edited by

                  @Sanjeev ,

                  Also to add more on this, I have already checked for other topics which are already discussed in the forum. However, No suitable solution was there. When i checked for YouTube, I found that the founders have only made a detailed configuration video which is for only Linux platform. and there is no video which will help users to do the same on windows platform. No doubts installation steps for windows is there. But, After installation mailbox configuration etc is not listed anywhere.

                  1 Reply Last reply Reply Quote 0
                  • N
                    Nishit @Nishit last edited by

                    @Sanjeev

                    I followed this link to configure it on my setup.

                    https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/

                    I don't know how to perform step 5 "Cron job" in windows platform.

                    peopleinside 1 Reply Last reply Reply Quote 0
                    • N
                      Nishit last edited by

                      This is my current configuration.

                      77837c60-50cc-4125-9368-97d827144363-image.png

                      1 Reply Last reply Reply Quote 0
                      • peopleinside
                        peopleinside community specialist mod admin @Nishit last edited by

                        @Nishit

                        I followed this link to configure it on my setup.
                        https://www.uvdesk.com/en/blog/outlook-mailbox-configuration-in-uvdesk-open-source-helpdesk/
                        I don't know how to perform step 5 "Cron job" in windows platform.

                        The guide mentioned is if you need configure an Outlook email address where you have the two step verification active.

                        Your email address seems not to be under Outlook domain from your last screenshot.
                        For be able to open a ticket from mail you need have a CronJob set, I'm reading you are having issue on create the CronJob, is this right?

                        The right guide for the CronJob should be this one: How to Refresh Mailbox Using Cron Job in UVdesk OpenSource

                        I'm using something like explain here: https://github.com/uvdesk/community-skeleton/issues/278#issuecomment-703683404

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

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                        • N
                          Nishit last edited by

                          @peopleinside
                          Can I perform these steps on a windows platform please suggest.

                          peopleinside 1 Reply Last reply Reply Quote 0
                          • peopleinside
                            peopleinside community specialist mod admin @Nishit last edited by

                            @Nishit said in UV Desk setting up email on windows platform - WAMP Server:

                            @peopleinside
                            Can I perform these steps on a windows platform please suggest.

                            On Windows I don't know as I use Centos.
                            You have to know how to manage your server.

                            For doing CronJob you can search on the web https://www.google.com/search?client=firefox-b-d&q=cronjob+windows+server

                            UVdesk passionate | Community moderator | External consultant

                            If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                            You can always get in touch also with the UVdesk team
                            https://support.uvdesk.com/en/

                            1 Reply Last reply Reply Quote 0
                            • N
                              Nishit last edited by

                              @Sanjeev

                              I have tried running a cron job in my project directory. I used the following command "php bin/console uvdesk:refresh-mailbox -t 1 servicedesk@astute.co.in" and the response to my command comes up with an error - Fatal error: Default value for parameters with a class type hint can only be NULL in C:\wamp64\www\uvdesk\vendor\symfony\console\Application.php on line 86

                              I tried checking the path but couldn't figure out what is wrong.
                              f4f78745-e4e8-4e41-b704-7a6468cba135-image.png

                              please help.

                              peopleinside 1 Reply Last reply Reply Quote 0
                              • peopleinside
                                peopleinside community specialist mod admin @Nishit last edited by

                                @Nishit said in UV Desk setting up email on windows platform - WAMP Server:

                                Default value for parameters with a class type hint can only be NULL

                                What is your PHP version?

                                UVdesk passionate | Community moderator | External consultant

                                If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                You can always get in touch also with the UVdesk team
                                https://support.uvdesk.com/en/

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                                • N
                                  Nishit last edited by

                                  @peopleinside

                                  PHP Version 7.3.21

                                  peopleinside 1 Reply Last reply Reply Quote 0
                                  • N
                                    Nishit last edited by

                                    @peopleinside I tried to make changes to the code and I replaced the values with Null.

                                    1ab8f16a-eadb-4a2b-82e8-67163c1e4e12-image.png

                                    Now I tried running the refresh command again and in response now i got Parse error: syntax error, unexpected '?' in C:\wamp64\www\uvdesk\config\bootstrap.php on line 13

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                                    • peopleinside
                                      peopleinside community specialist mod admin @Nishit last edited by

                                      PHP Version 7.3.21

                                      @Nishit the PHP version seems to be good.

                                      I tried to make changes to the code and I replaced the values with Null.

                                      If you really don't know what you are editing I don't suggest to edit the core code also if I can understand your try to fix.
                                      I think "we" need wait for a reply from developers.

                                      What you can try is to resume the original core code that you edited than maybe you can test if you fet the same issue with a Gmail address or an email address that after the @ has domain.ext and not domain.ext.ext2

                                      I remember to discovered (but I think is not reported as bug in GitHub) that UVdesk can have issue on receiving email on a subdomain address. I can remember I get error if my support email is like support1.team@domain.ext

                                      In your case I'm not sure if the error can be realted to the domain extensions that have two fullstop .co.in.
                                      Maybe not realted in this case you need wait a reply from devs.

                                      UVdesk passionate | Community moderator | External consultant

                                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                      You can always get in touch also with the UVdesk team
                                      https://support.uvdesk.com/en/

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                                      • N
                                        Nishit last edited by

                                        @peopleinside Okay lets wait for @Sanjeev to have a look on it.
                                        Thanks for your help 🙂

                                        peopleinside 1 Reply Last reply Reply Quote 1
                                        • peopleinside
                                          peopleinside community specialist mod admin @Nishit last edited by

                                          @Nishit yes let's wait. I'm sorry to cannot help you to fix immediately.

                                          UVdesk passionate | Community moderator | External consultant

                                          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                                          You can always get in touch also with the UVdesk team
                                          https://support.uvdesk.com/en/

                                          1 Reply Last reply Reply Quote 0
                                          • Sanjeev
                                            Sanjeev developer UVdesk Staff mod last edited by

                                            @Nishit

                                            It seems like the only problem with your php version.
                                            And you do not need to change anything under vendor folder if your php version is greater than 7.2

                                            Sometime PHP version for Web and CLI may be different it can be cause this issue.

                                            You need to make your php version default for both and then make a try.

                                            1 Reply Last reply Reply Quote 0
                                            • N
                                              Nishit last edited by

                                              Dear @Sanjeev ,

                                              You can refer the screenshot below.. I am using the same version for web and cli.

                                              3e905525-a8e6-4a72-900c-2328ef7c6a0f-image.png

                                              I still wonder why there is an issue.

                                              Regards,
                                              Nishit

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