Lock a ticket from response


  • mod admin

    In UvDesk there are two resolved status: closed and resolved.
    What the difference is?

    There is no way to lock a ticket from reply by email and by web interface?
    If a ticket is locked from replies and email is sent should maybe open a new ticket.

    Sometimes can be useful lock a ticket to feel to the user understanding the conversation cannot be long at infinite.
    Is this currently possible?

    https://github.com/uvdesk/community-skeleton/issues/354


  • UVdesk Staff admin

    @peopleinside
    In UvDesk there are two resolved status: closed and resolved.
    What the difference is?

    --> We can differentiate both in the following manner:
    Resolved: When you as an agent, provided the reply to a customer with a suited solution then you can mark the ticket as resolved.
    Closed: When customer confirm that their problem has been resolved then you can mark the ticket as closed. Indeed, resolved ticket can be turn into the closed.

    There is no way to lock a ticket from reply by email and by web interface?
    -->> Currently there is no luck to get this feature but can be done by customizing the script.

    Thank You!!


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