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    Solved Uvdesk reachable only on localhost

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    • Sanjeev
      Sanjeev developer UVdesk Staff mod last edited by

      @manata

      There is not such config for this.
      If you are able to access it using localhost(127.0.0.1) then you can also access it using IP address through the LAN.

      check if you are able to access localhost using your IP address.

      As you can check screenshot we are accessing it using IP.

      ip.PNG

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      • M
        manata last edited by

        cant connect using ip address as you can see on screenshots :Screenshot from 2020-10-15 12-31-42.png Screenshot from 2020-10-15 12-32-36.png Capture.PNG

        peopleinside 1 Reply Last reply Reply Quote 0
        • peopleinside
          peopleinside mod admin community specialist @manata last edited by peopleinside

          @manata if you remove port 8002 from the IP that is not the localhost?
          Maybe if you cannot connect can be a network issue? Can you reach other application on this IP and same port used?

          I'm not sure this is a UVdesk issue. I'm just supposing, give my 2 cents. ☺

          UVdesk passionate | Community moderator | External consultant

          If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
          You can always get in touch also with the UVdesk team
          https://support.uvdesk.com/en/

          M 1 Reply Last reply Reply Quote 0
          • M
            manata @peopleinside last edited by

            @peopleinside seems port 80 apache2 is opened 🙂 Capture2.PNG

            peopleinside 1 Reply Last reply Reply Quote 0
            • peopleinside
              peopleinside mod admin community specialist @manata last edited by

              @manata well, digiting the uvdesk folder did not work without the : and port after the IP?

              UVdesk passionate | Community moderator | External consultant

              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
              You can always get in touch also with the UVdesk team
              https://support.uvdesk.com/en/

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              • M
                manata last edited by

                no, seems that UVdesk is listening only on 127.0.0.1:8002 :Capture3.PNG Capture4.PNG

                peopleinside 1 Reply Last reply Reply Quote 0
                • peopleinside
                  peopleinside mod admin community specialist @manata last edited by peopleinside

                  @manata Strange. Sorry I don't try on localhost or IP. I use UVdesk with a domain but the screenshot that Sanjeev showed you seems is not on post 8002.

                  Maybe the fact is lightening on port 8002 is set this somewhere?
                  Umh... I have no idea. I'm not good installing on localhost.

                  I suppose this is a internal network IP. Just UVdesk is not working?
                  Are you able to reach other applications on the same IP address?

                  UVdesk passionate | Community moderator | External consultant

                  If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                  You can always get in touch also with the UVdesk team
                  https://support.uvdesk.com/en/

                  M 1 Reply Last reply Reply Quote 0
                  • M
                    manata @peopleinside last edited by

                    @peopleinside , thanks for your reply, just to make sure how to start the server correctly, I'm going to <uvdesk_directory> and apply php bin/console server:start gives me a message : OK Server listening on http://127.0.0.1:8002.

                    Is it the right way to do it ? thanks

                    peopleinside 2 Replies Last reply Reply Quote 0
                    • peopleinside
                      peopleinside mod admin community specialist @manata last edited by

                      @manata I installed UVdesk by FTP and by the web interface. I never used yet composer for UVdesk.
                      I use it in a domain, never tested on local. You may need help from UVdesk team but they may be busy as there are some urgent issues to resolve.

                      They will reply asap I suppose.
                      I have no issue on reach UVdesk on a domain.

                      UVdesk passionate | Community moderator | External consultant

                      If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                      You can always get in touch also with the UVdesk team
                      https://support.uvdesk.com/en/

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                      • peopleinside
                        peopleinside mod admin community specialist @manata last edited by

                        @manata maybe the issue occur because you installed as localhost and works.
                        Issue is when you can to change domain so using IP.

                        I never tested moving UVdesk from a domain to another, don't know if you need change some configuration file.

                        @Sanjeev

                        UVdesk passionate | Community moderator | External consultant

                        If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                        You can always get in touch also with the UVdesk team
                        https://support.uvdesk.com/en/

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                        • Sanjeev
                          Sanjeev developer UVdesk Staff mod last edited by

                          @manata

                          @peopleinside , thanks for your reply, just to make sure how to start the server correctly, I'm going to <uvdesk_directory> and apply php bin/console server:start gives me a message : OK Server listening on http://127.0.0.1:8002
                          Is it the right way to do it ? thanks

                          You can run project by this way :

                          When you run your project by this way it will access path upto public folder of your project so you don't need to navigate to public folder of your project to run your project.

                          php bin/console s:r

                          here s:r is server:run

                          project will run on default port.

                          defaultPortRun.PNG

                          Or you can run it with any predefined port if you want:

                          predefinedPort.PNG

                          But it is used when your project in dev mode.
                          The command will not work when if your project in production mode.

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                          • M
                            manata last edited by

                            Hi, Fixed the problem by changing apache configuration under sites-enabled.
                            Thanks a lot for your help

                            peopleinside 1 Reply Last reply Reply Quote 0
                            • peopleinside
                              peopleinside mod admin community specialist @manata last edited by

                              @manata I'm happy to read you have resolved. Enjoy, stay safe and have a nice week 🙂

                              UVdesk passionate | Community moderator | External consultant

                              If you need help with the community you can visit https://helpdesk.peopleinside.it/it/blog/uv
                              You can always get in touch also with the UVdesk team
                              https://support.uvdesk.com/en/

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                              • M
                                manata last edited by

                                Thanks, you as well !

                                1 Reply Last reply Reply Quote 0
                                • Sanjeev
                                  Sanjeev developer UVdesk Staff mod last edited by

                                  @manata

                                  Glad to know that it will helps others to do the same.

                                  Have a nice day !!

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