Solved IMAP to tickets help

[circusmonkey404]

SO we used office365 I have an account setup with Imap access when I run php bin/console uvdesk:refresh-mailbox setttings emailaddress@domain.com I get this 1. Processing uvdesk mailbox configuration.

2. Opening imap stream...

3. IMAP stream opened.

4. Fetching Email collection since 19 August 2020.

5. Total fetched email -> 3

6. Starting to convert Emails into Tickets ->
   =============================================
   =============================================

Converting email 1 out of 3.

Converting email 2 out of 3.

Converting email 3 out of 3.

Mailbox refreshed successfully !!!

but no tickets are actually created

I have my apache default document set to the /var/www/html/helpdesk I don't know if that is messing it up, I've tried setting it back to the defualt too, but no change. my uvdesk.yaml site is site_url: 'localhost/public'

any ideas what might be going wrong? this is litteraly the last step I need to roll this out to production

thanks!

[Sanjeev]

@circusmonkey404

Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

Update your site_url and it should work.
site url should be like: your_host/your_project/public