IMAP to tickets help

  • SO we used office365 I have an account setup with Imap access when I run php bin/console uvdesk:refresh-mailbox setttings I get this 1. Processing uvdesk mailbox configuration.

    1. Opening imap stream...

    2. IMAP stream opened.

    3. Fetching Email collection since 19 August 2020.

    4. Total fetched email -> 3

    5. Starting to convert Emails into Tickets ->

    Converting email 1 out of 3.

    Converting email 2 out of 3.

    Converting email 3 out of 3.

    Mailbox refreshed successfully !!!

    but no tickets are actually created

    I have my apache default document set to the /var/www/html/helpdesk I don't know if that is messing it up, I've tried setting it back to the defualt too, but no change. my uvdesk.yaml site is site_url: 'localhost/public'

    any ideas what might be going wrong? this is litteraly the last step I need to roll this out to production


  • UVdesk Staff mod


    Most probably your site_url is not correct in uvdesk.yaml (under config->packages)file.

    Update your site_url and it should work.
    site url should be like: your_host/your_project/public

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