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Unsolved Getting Error when downloading files from tickets

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  • peopleinside
    peopleinside EX helping member @vasumadhavarapu last edited by 11 Dec 2023, 13:38

    @vasumadhavarapu Hi, I'm sorry about this issue.
    Have you checked also the following discussion?

    https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2

    The issue still occurs with a different Internet connection or a different PC, if you can test?

    💬 You can also ask help on GitHub Discussions
    🔴 I am no more active on Uvdesk
    🔴 Forum support is inactive!

    V 1 Reply Last reply 11 Dec 2023, 14:23 Reply Quote 0
    • V
      vasumadhavarapu @peopleinside last edited by 11 Dec 2023, 14:23

      @peopleinside hi thanks for your reply , tested with different networks and devices every where it is coming same error

      peopleinside 1 Reply Last reply 11 Dec 2023, 14:28 Reply Quote 0
      • peopleinside
        peopleinside EX helping member @vasumadhavarapu last edited by 11 Dec 2023, 14:28

        @vasumadhavarapu

        • What version of UVdesk and PHP are you using?
          Be sure to have no issue with folders permission. Maybe there are issue reading attachments?

        • Do you get same issue on customer side? (if you create and test the issue from a customer account)?

        The issue can be also from a fix needed discussed in the link I give to you before.

        Consider I'm not a developer and I'm not part of the UVdesk team.
        The free support on the forum can take long time to reply as for now, temporarily, staff would be not present in the forum.

        I'm sorry for the difficulties you encountered.

        💬 You can also ask help on GitHub Discussions
        🔴 I am no more active on Uvdesk
        🔴 Forum support is inactive!

        V 1 Reply Last reply 18 Dec 2023, 09:20 Reply Quote 0
        • V
          vasumadhavarapu @peopleinside last edited by vasumadhavarapu 18 Dec 2023, 09:32 18 Dec 2023, 09:20

          @peopleinside Hi sorry for late response followed above link after doing that changes files are not downloading and same thing happening at customer login also and im using
          symfony 5.4.12
          php 8.1.2-1

          for me only issue coming when downloading files.

          peopleinside 1 Reply Last reply 18 Dec 2023, 09:44 Reply Quote 0
          • peopleinside
            peopleinside EX helping member @vasumadhavarapu last edited by 18 Dec 2023, 09:44

            @vasumadhavarapu
            Thanks for the reply. I'm sorry for that issue. Currently there is no staff developers members that can reply on the forum, we are waiting a staff member can reach again the forum for helping with questions and issues.

            Do you experience download error with all file type extension?

            Do you installed UVdesk recently? How did you installed? SSH from GitHub, Docker.. FTP?

            Currently I don't have a solution for you, I'm sorry for this.

            💬 You can also ask help on GitHub Discussions
            🔴 I am no more active on Uvdesk
            🔴 Forum support is inactive!

            V 1 Reply Last reply 18 Dec 2023, 10:05 Reply Quote 0
            • V
              vasumadhavarapu @peopleinside last edited by vasumadhavarapu 18 Dec 2023, 10:07 18 Dec 2023, 10:05

              @peopleinside 8b08b666-27e2-47be-8869-9af08ed4ad1a-image.png please observe in above ss ticket id is different when im hovering image in ticket downside url is showing another ID

              peopleinside 1 Reply Last reply 18 Dec 2023, 10:09 Reply Quote 0
              • peopleinside
                peopleinside EX helping member @vasumadhavarapu last edited by 18 Dec 2023, 10:09

                @vasumadhavarapu if you want I can try to give a look remotely, you can also start a live chat with me. I'm not part of UVdesk. You can find more info and the live chat here

                💬 You can also ask help on GitHub Discussions
                🔴 I am no more active on Uvdesk
                🔴 Forum support is inactive!

                peopleinside 1 Reply Last reply 18 Dec 2023, 11:14 Reply Quote 0
                • peopleinside
                  peopleinside EX helping member @peopleinside last edited by 18 Dec 2023, 11:14

                  @peopleinside

                  Seems in your server opening the browser developer console you have mixed content warning. Your helpdesk is correctly under HTTPS but some URLS are loaded in HTTP. You should configure your server to force always HTTPS.

                  This is the first fix I suggest.

                  Also be sure PHP is working correctly because seems you have some PHP warning in the command line console about mbstring extension? If I'm not wrong.

                  If you recently migrated in a new server and you get some errors on restoring UVdesk I suggest to try to migrate from zero, the start UVdesk.

                  Some suggestions on how restore UVdesk can be found in the upgrading guide here:
                  https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk you will need import the database and be sure credentials of the database are corrected in the .env config file of UVdesk.

                  Also be sure to don't miss important file like the .htaccess file present on the main Uvdesk folder.

                  💬 You can also ask help on GitHub Discussions
                  🔴 I am no more active on Uvdesk
                  🔴 Forum support is inactive!

                  V 1 Reply Last reply 18 Dec 2023, 13:07 Reply Quote 0
                  • V
                    vasumadhavarapu @peopleinside last edited by vasumadhavarapu 18 Dec 2023, 13:09 18 Dec 2023, 13:07

                    @peopleinside Hi, in attached SS after download failed when i click resume multiple times file is downloading and small file sizes all extensions downloading if it is more than 100kb every extension is showing same "check internet connection" if again click on resume most of them are downloading. 118feddd-8895-4552-b1b1-ed764c03b62d-image.png

                    peopleinside 1 Reply Last reply 18 Dec 2023, 13:45 Reply Quote 0
                    • peopleinside
                      peopleinside EX helping member @vasumadhavarapu last edited by 18 Dec 2023, 13:45

                      @vasumadhavarapu
                      I don't know what the cause can be but again can be a server configuration issue as in the browser console I see you have mixed content issue.. some elements are not correctly loaded with HTTPS and is the browser that try to force HTTPS.

                      If you also faced some issue while transferring the UVdesk install to the new server and miss some files or some part of the database because of skipped errors, you can have issues as well.

                      💬 You can also ask help on GitHub Discussions
                      🔴 I am no more active on Uvdesk
                      🔴 Forum support is inactive!

                      1 Reply Last reply Reply Quote 0
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