Unsolved Getting Error when downloading files from tickets

[vasumadhavarapu]

what i observed it is downloading all data of the file and at last it is showing "check internet connection" , please help me out from this. thanks

[peopleinside]

@vasumadhavarapu Hi, I'm sorry about this issue.
Have you checked also the following discussion?

https://forums.uvdesk.com/topic/2177/uvdesk-open-attachment-in-ticket-no-route-found-for/2

The issue still occurs with a different Internet connection or a different PC, if you can test?

[vasumadhavarapu]

@peopleinside hi thanks for your reply , tested with different networks and devices every where it is coming same error

[peopleinside]

@vasumadhavarapu

• What version of UVdesk and PHP are you using?
  Be sure to have no issue with folders permission. Maybe there are issue reading attachments?

• Do you get same issue on customer side? (if you create and test the issue from a customer account)?

The issue can be also from a fix needed discussed in the link I give to you before.

Consider I'm not a developer and I'm not part of the UVdesk team.
The free support on the forum can take long time to reply as for now, temporarily, staff would be not present in the forum.

I'm sorry for the difficulties you encountered.

[vasumadhavarapu]

@peopleinside Hi sorry for late response followed above link after doing that changes files are not downloading and same thing happening at customer login also and im using
symfony 5.4.12
php 8.1.2-1

for me only issue coming when downloading files.

[peopleinside]

@vasumadhavarapu
Thanks for the reply. I'm sorry for that issue. Currently there is no staff developers members that can reply on the forum, we are waiting a staff member can reach again the forum for helping with questions and issues.

Do you experience download error with all file type extension?

Do you installed UVdesk recently? How did you installed? SSH from GitHub, Docker.. FTP?

Currently I don't have a solution for you, I'm sorry for this.

[vasumadhavarapu]

@peopleinside please observe in above ss ticket id is different when im hovering image in ticket downside url is showing another ID

[peopleinside]

@vasumadhavarapu if you want I can try to give a look remotely, you can also start a live chat with me. I'm not part of UVdesk. You can find more info and the live chat here

[peopleinside]

@peopleinside

Seems in your server opening the browser developer console you have mixed content warning. Your helpdesk is correctly under HTTPS but some URLS are loaded in HTTP. You should configure your server to force always HTTPS.

This is the first fix I suggest.

Also be sure PHP is working correctly because seems you have some PHP warning in the command line console about mbstring extension? If I'm not wrong.

If you recently migrated in a new server and you get some errors on restoring UVdesk I suggest to try to migrate from zero, the start UVdesk.

Some suggestions on how restore UVdesk can be found in the upgrading guide here:
https://forums.uvdesk.com/topic/1833/how-to-upgrade-uvdesk you will need import the database and be sure credentials of the database are corrected in the .env config file of UVdesk.

Also be sure to don't miss important file like the .htaccess file present on the main Uvdesk folder.

[vasumadhavarapu]

@peopleinside Hi, in attached SS after download failed when i click resume multiple times file is downloading and small file sizes all extensions downloading if it is more than 100kb every extension is showing same "check internet connection" if again click on resume most of them are downloading.

[peopleinside]

@vasumadhavarapu
I don't know what the cause can be but again can be a server configuration issue as in the browser console I see you have mixed content issue.. some elements are not correctly loaded with HTTPS and is the browser that try to force HTTPS.

If you also faced some issue while transferring the UVdesk install to the new server and miss some files or some part of the database because of skipped errors, you can have issues as well.