Solved refresh mailbox stuck on converting without an error

[needsomehelp]

Hi i'm trying to setup the cronjob for grabbing emails but no matter what it always exits with an empty error while converting.
Running on Ubuntu 18.04.6 LTS. Setup on dreamhost
This is the output

 1. Processing uvdesk mailbox configuration.

 2. Opening imap stream... 

 3. IMAP stream opened.

 4. Fetching Email collection since 31 January 2023.

 5. Total fetched email -> 1

 6. Starting to convert Emails into Tickets -> 
=============================================
=============================================


  Converting email 1 out of 1.

  Error -> 

I have tried removing all old emails and starting a new ticket and still nothing. Not sure what to do any help would be appreciated

[Komal Sharma]

Hi i'm trying to setup the cronjob for grabbing emails but no matter what it always exits with an empty error while converting.

Once you check whether correctly saved your email settings option. Also, please share your screenshots of the swift mailer, mailbox, and email settings option.

Let us know, which version of uvdesk you are using.