@Laurence
you can easily go with the uvdesk installation on localhost.
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Check out all the requirement here https://github.com/uvdesk/community-skeleton
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Download the uvdesk using composer
composer create-project uvdesk/community-skeleton helpdesk-project
OR
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You may also download it directly from zip file
https://www.uvdesk.com/en/opensource/ -
Now serve your project on the browser and follow the installation steps, for more help read the guide below
https://www.uvdesk.com/en/blog/open-source-helpdesk-installation-guide-uvdesk/