Solved How to add new ticket priority and Label in uvdesk community helpdesk?

[Shoman]

Can you locate me under which file I need to modify the code to add a new priority field and label?

[Sanjeev]

@Shoman

You can add ticket Label from ticket listing and it will add dynamically into Label listing.

Check this:  https://prnt.sc/t8f9h8

And for ticket priority you need to make a new entry into database with a color code.

Then you will be able to see new ticket priority into every listing.

Check this: https://prnt.sc/t8ez20

Thanks,