Posts made by webziver

You help very quickly. Customer's password has been updated. Thank you so much UVdesk.

You help very quickly. Customer's password has been updated. Thank you so much UVdesk.

Yes, Admin cannot update password of customer.

I used below information admin was able to change agent and member password. The agent's password can be changed but the member's password cannot be changed, the member password is not updated in the database. I use version 1.0.13 (2021-04-02). Please help me!

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"@SaasMe

For Agent:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Agent->updateSupportAgent.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Agents/updateSupportAgent.html.twig#L142-L160 and remove If and endif line in selected section(First and last line in selected section).

For Customer:

locate path in your project vendor->uvdesk->core-framework->Resources->views->Customers->updateSupportCustomer.html.twig

open this file reach to this section https://github.com/uvdesk/core-framework/blob/master/Resources/views/Customers/updateSupportCustomer.html.twig#L82-L100 and remove If and endif line in selected section(First and last line in selected section)."

Hi UVDesk,
I used the instructions above. The administrator can change the agent's password but cannot change the member's password, the member password is not updated in the database.
I use version 1.0.13 (2021-04-02).
Please help me!