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    Posts made by Michael Neo

    • RE: Image in new ticket

      @peopleinside
      I don't have any issue with the attachment. When my "customer" paste image on the message text area and submit the ticket, it is successful. However, the "agent" or the "customer" try to view/reply the ticket from the member or knowledgebase ticket view, the image is not displayed. Refer to below images link.

      https://forums.uvdesk.com/assets/uploads/files/1647411857560-afa1fe39-aecc-4854-b6d6-cc7263500679-image.png

      https://forums.uvdesk.com/assets/uploads/files/1647411920753-cba9e417-0425-4d2c-aa6b-0427a517dbe1-image.png

      My PHP version

      8a482c4d-20a2-4e81-98d4-4632adf27e20-image.png

      posted in General Discussion
      M
      Michael Neo
    • RE: Image in new ticket

      @sanjeev
      I overwrite both files but it doesn't work. I did a check on the differences between the old and new (one that you asked to replace) files.

      The ticketView.html.twig file seem like no different.
      0479dd7c-5c47-4828-9fb9-eaca6574cd33-image.png

      Where the ticket.html.twig different is as shown below:

      Comparing files ticket.htmlold.twig and TICKET.HTML.TWIG
      ***** ticket.htmlold.twig
      <span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
      {% else %}
      <span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
      {% endif %}
      ***** TICKET.HTML.TWIG
      <span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
      {% elseif ticket.source == 'formbuilder' %}
      <span class="uv-icon-channel uv-channel-form"></span> <span>{{ 'Formbuilder'|trans }}</span>
      {% else %}
      <span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
      {% endif %}


      ***** ticket.htmlold.twig
      {% for type in ticketTypeCollection %}
      <li data-index="{{ type.id }}"><a href="#">{{ type.description }}</a></li>
      {% endfor %}
      ***** TICKET.HTML.TWIG
      {% for type in ticketTypeCollection %}
      <li data-index="{{ type.id }}"><a href="#">{{ type.code }}</a></li>
      {% endfor %}


      ***** ticket.htmlold.twig
      (<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
      .id}}" target="_blank">{{ '%count% more ticket|%count% more tickets'|transchoice(totalCustomerTickets) }}</a>)
      {% endif %}
      ***** TICKET.HTML.TWIG
      (<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
      .id}}" target="_blank">{{ 'count more tickets'|trans({'count': totalCustomerTickets}) }}</a>)
      {% endif %}


      ***** ticket.htmlold.twig
      </div>

                      <div class="uv-element-block">
      

      ***** TICKET.HTML.TWIG
      </div>

                      <div class="uv-element-block">
      

      ***** ticket.htmlold.twig
      <div class="uv-field-block">
      <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message }}</tex
      tarea>
      </div>
      ***** TICKET.HTML.TWIG
      <div class="uv-field-block">
      {% if initialThread.message|striptags == initialThread.message %}
      <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|nl2
      br }}</textarea>
      %} {% else %}
      <textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|raw
      }}</textarea>
      {% endif %}
      </div>


      posted in General Discussion
      M
      Michael Neo
    • RE: Image in new ticket

      Not displayed

      posted in General Discussion
      M
      Michael Neo
    • RE: Image in new ticket

      @sanjeev
      Thanks for the info. It works.

      afa1fe39-aecc-4854-b6d6-cc7263500679-image.png

      However, when I view the ticket the image is displayed.

      cba9e417-0425-4d2c-aa6b-0427a517dbe1-image.png

      Is there anything I miss out. Thanks.

      posted in General Discussion
      M
      Michael Neo
    • RE: Image in new ticket

      @peopleinside
      I am sure I have already updated to the latest version (1.0.18). Is there anywhere I could check my version? Or is there anything I could do to enable this?

      posted in General Discussion
      M
      Michael Neo
    • RE: Image in new ticket

      @peopleinside said in Image in new ticket:

      UVdesk 1.0.18

      I have already updated to v1.0.18.

      posted in General Discussion
      M
      Michael Neo
    • RE: Image in new ticket

      @sanjeev
      👍

      posted in General Discussion
      M
      Michael Neo
    • Image in new ticket

      When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It would be great to also allow the pasting of image for creating of new ticket.

      posted in General Discussion
      M
      Michael Neo
    • RE: Agent Role not updated

      @komal-sharma

      I am using the v1.0.18. Believe this is the latest stable version.

      Regards.

      posted in Technical Help
      M
      Michael Neo
    • Agent Role not updated

      Hi,
      I had created an agent and assign the Administrator role, when I amend the agent to Agent role but the list still show that Agent as Administrator.

      4a6aba1e-1c06-408e-bb88-56b4d204a940-image.png

      37b2ba04-f0b1-4296-bfde-444c08b2777f-image.png

      posted in Technical Help
      M
      Michael Neo