@peopleinside
I don't have any issue with the attachment. When my "customer" paste image on the message text area and submit the ticket, it is successful. However, the "agent" or the "customer" try to view/reply the ticket from the member or knowledgebase ticket view, the image is not displayed. Refer to below images link.
My PHP version
@sanjeev
I overwrite both files but it doesn't work. I did a check on the differences between the old and new (one that you asked to replace) files.
The ticketView.html.twig file seem like no different.
Where the ticket.html.twig different is as shown below:
Comparing files ticket.htmlold.twig and TICKET.HTML.TWIG
***** ticket.htmlold.twig
<span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
{% else %}
<span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
{% endif %}
***** TICKET.HTML.TWIG
<span class="uv-icon-channel uv-channel-email"></span> <span>{{ 'Email'|trans }}</span>
{% elseif ticket.source == 'formbuilder' %}
<span class="uv-icon-channel uv-channel-form"></span> <span>{{ 'Formbuilder'|trans }}</span>
{% else %}
<span class="uv-icon-channel uv-channel-web"></span> <span>{{ 'Website'|trans }}</span>
{% endif %}
***** ticket.htmlold.twig
{% for type in ticketTypeCollection %}
<li data-index="{{ type.id }}"><a href="#">{{ type.description }}</a></li>
{% endfor %}
***** TICKET.HTML.TWIG
{% for type in ticketTypeCollection %}
<li data-index="{{ type.id }}"><a href="#">{{ type.code }}</a></li>
{% endfor %}
***** ticket.htmlold.twig
(<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
.id}}" target="_blank">{{ '%count% more ticket|%count% more tickets'|transchoice(totalCustomerTickets) }}</a>)
{% endif %}
***** TICKET.HTML.TWIG
(<a id="more-tickets-btn" href="{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer
.id}}" target="_blank">{{ 'count more tickets'|trans({'count': totalCustomerTickets}) }}</a>)
{% endif %}
***** ticket.htmlold.twig
</div>
<div class="uv-element-block">
***** TICKET.HTML.TWIG
</div>
<div class="uv-element-block">
***** ticket.htmlold.twig
<div class="uv-field-block">
<textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message }}</tex
tarea>
</div>
***** TICKET.HTML.TWIG
<div class="uv-field-block">
{% if initialThread.message|striptags == initialThread.message %}
<textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|nl2
br }}</textarea>
%} {% else %}
<textarea name="reply" id="uv-edit-create-thread" class="uv-field">{{ initialThread.message|raw
}}</textarea>
{% endif %}
</div>
@sanjeev
Thanks for the info. It works.
However, when I view the ticket the image is displayed.
Is there anything I miss out. Thanks.
@peopleinside
I am sure I have already updated to the latest version (1.0.18). Is there anywhere I could check my version? Or is there anything I could do to enable this?
When creating a new ticket, it does not allow to paste image on the message area . But when replying to ticket, it is ok. It would be great to also allow the pasting of image for creating of new ticket.
Hi,
I had created an agent and assign the Administrator role, when I amend the agent to Agent role but the list still show that Agent as Administrator.
