Solved Replies by email are not converted into tickets

[Ricsca]

If someone replies to the ticket via email, the reply does not appear in admin.
How can I do?
Thank you

[peopleinside]

@ricsca For diagnose email fetching errors you can try to consult the following topic https://forums.uvdesk.com/topic/2006/not-create-the-ticket-from-email where will be showed the main reasons for email fetching / converting issues.

[peopleinside]

Be also sure to have configured correctly email.
Host field should be compiled like the following example:

Incoming Mail (IMAP) Server

Transport: Select transport as Gmail, Yahoo or IMAP
Host: Every email service has unique IMAP HOST like

Gmail

{imap.gmail.com:993/imap /ssl}INBOX

Yahoo

{imap.mail.yahoo.com:993/imap/ssl}INBOX

https://www.uvdesk.com/en/blog/setup-mailbox-uvdesk-open-source-helpdesk/

[Ricsca]

it does not work

[peopleinside]

@ricsca your email provider must support a valid SSL certificate.
Did you set the cronjob for fetch emails?

What is the output of the cronjob run by SSH?
Also I suggest always to use the cronjob and any SSH command related to UVdesk from the user SSH profile and not from root.

If your cert is not valid you can try to add SSL exception: novalidate-cert (this is less good for security)

{imap.mail.yahoo.com:993/imap/ssl/novalidate-cert}INBOX

If the issue is not the certificate can be the cron job or the domain as explained in the linked discussion above.