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    Solved Saved Replies Vs Prepared Responses

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    • H
      HockeyDevil07 last edited by

      I am unable to really tell the specific differences in functionality between a saved reply and a prepared response. I see that prepared responses can have actions associated with. I can't really understand use cases where you'd want to use a saved reply instead of a prepared response if a prepared response has all of the functionality of a saved reply. Could someone please expound upon some uses cases or what is intended by this design?

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      • Sanjeev
        Sanjeev developer UVdesk Staff last edited by

        @HockeyDevil07

        Saved Reply:
        https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies

        Prepared response:
        https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses

        If still any confusion please let us know.

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        • Sanjeev
          Sanjeev developer UVdesk Staff last edited by

          @HockeyDevil07

          Saved Reply:
          https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies

          Prepared response:
          https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses

          If still any confusion please let us know.

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          • H
            HockeyDevil07 last edited by

            @Sanjeev thank you - I now see that prepared responses are more of automated workflows and don't actually populate any text for a ticket the way that saved replies do.

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            • Sanjeev
              Sanjeev developer UVdesk Staff last edited by

              @HockeyDevil07

              Yes, exactly it is use for manually apply action on ticket.
              It is same as like workflow.

              But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).

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