Solved Saved Replies Vs Prepared Responses

[HockeyDevil07]

I am unable to really tell the specific differences in functionality between a saved reply and a prepared response. I see that prepared responses can have actions associated with. I can't really understand use cases where you'd want to use a saved reply instead of a prepared response if a prepared response has all of the functionality of a saved reply. Could someone please expound upon some uses cases or what is intended by this design?

[Sanjeev]

@HockeyDevil07

Saved Reply:
https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies

Prepared response:
https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses

If still any confusion please let us know.

[Sanjeev]

@HockeyDevil07

Saved Reply:
https://support.uvdesk.com/en/blog/uvdesk-how-to-prepare-saved-replies

Prepared response:
https://support.uvdesk.com/fr/blog/uvdesk-how-to-add-prepared-responses

If still any confusion please let us know.

[HockeyDevil07]

@Sanjeev thank you - I now see that prepared responses are more of automated workflows and don't actually populate any text for a ticket the way that saved replies do.

[Sanjeev]

@HockeyDevil07

Yes, exactly it is use for manually apply action on ticket.
It is same as like workflow.

But the difference is Workflow executes on a event automatically but you can apply prepared response on a ticket manually (by clicking on particular prepared response).