Solved Workflow [create ticket] doesnt sent to agent and/or team and/or group.
@agoudsmit hi, your issue still be unresolved?
@agoudsmit Nope, i reinstalled UV and its unreliable in regards to receiving notifications.
i cant really pinpoint where its going wrong and it takes too much time to debug the code
peopleinside community specialist mod admin last edited by peopleinside
@agoudsmit Hi, thanks for the answer.
I'm sorry to read that.
Do you have opened a ticket with the UVdesk support? I can see they shared their email and you also shared your ticket system web address.
If you want I can try to look with you at this issue but I courently cannot chat right now. If you want you can try a bit later (1 hours later) to start a chat with me. Link in my forum signature. I will be happy to try to fix this.
@peopleinside is this afternoon an option? This morning i have a couple of appointments scheduled. And yes i sent a support ticket but i think somehow it got lost and i didnt follow up anymore
@agoudsmit sure, you can contact me later. I will be happy to try to resolve this issue with you. Sorry for the long waiting time.
@peopleinside and not an issue. Things take time and i am patient
@agoudsmit thanks for understanding. Have a nice morning. Hear you in the afternoon.
Hi, I didn't hear from you today.
Do not worry, we can hear in the next days.
If I will not hear you I will flag this discussion as resolved, you can always continue to reply and ask support.
Unresolved mean we need try to find a solution for you, right now the possible solution will be see the issue together.
Have a nice evening, hear you soon, I hope.
I will wait your message, live chat or ticket as I told before.
Topic marked as resolved as no reply has been posted.