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    Solved Fetch emails from a group

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    • vipin
      vipin developer UVdesk Staff last edited by

      Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .

      so can you please tell me , you got any mail from group to your email in last 24 ?

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      • D
        DD last edited by

        No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
        For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
        By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.

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        • vipin
          vipin developer UVdesk Staff last edited by

          As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?

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          • D
            DD last edited by

            Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.

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            • vipin
              vipin developer UVdesk Staff last edited by

              okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .

              Also take the screenshots of each steps which you followed.

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              • D
                DD last edited by

                1. I delete everything from the italerts mailbox.
                2. I sent an email to IT@ and the italerts receive it.
                3. Restart Apache.
                4. Clear cache ( php bin/console c:c )
                5. Run the refresh command. (below is the screenshot)
                  image_2021-05-26_132657.png
                6. Nothing appeared in the Tickets link of UVDesk
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                • vipin
                  vipin developer UVdesk Staff last edited by

                  So Mail is converted into ticket or not ?

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                  • D
                    DD last edited by

                    No it doesn't converted.

                    tempsnip.png

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                    • vipin
                      vipin developer UVdesk Staff last edited by

                      @DD

                      Please share your italerts email & password.
                      so that we can test it properly.

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                      • D
                        DD last edited by

                        Unfortunately i can't do that. I will create a new user as a member of the IT@ email group and I'll let you know

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                        • D
                          DD last edited by

                          I tried a new user from the scratch. I added the user into IT@ group.
                          I've sent an email and I saw the email in the outlook.
                          When i tried the refresh-mailbox command there aren't any emails in the UVDESK.

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                          • vipin
                            vipin developer UVdesk Staff last edited by

                            Share the credentials of new user then I will check .
                            Share the credentials on this "servicewebkul@gmail.com" mail .

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