Fetch emails from a group

  • Mailbox refresh command fetch only last 24 hours mail & converted only those mail into ticket .

    so can you please tell me , you got any mail from group to your email in last 24 ?

  • No unfortunately not. Actually i tried a lot of things before sent a request to the forum.
    For example i deleted all the emails from the italerts mailbox , sent a new email to IT group , where italerts is a member , but i didn't receive it.
    By the way everything else works fine. Customers created automatically, refresh mailbox works well too when it counts the emails.

  • As you told that italerts is a member in IT group . So whenever someone try to sent mail in IT group. will it automatically shows in IT group member's inbox ?

  • Yes that's true. I tried several Helpdesk systems before and all of them worked with fine with this.

  • okay send one new mail to IT group . then check in italerts member inbox , when it will receive in inbox then after run the mailbox refresh command. but makesure you have done the updates which i shared you the last .

    Also take the screenshots of each steps which you followed.

    1. I delete everything from the italerts mailbox.
    2. I sent an email to IT@ and the italerts receive it.
    3. Restart Apache.
    4. Clear cache ( php bin/console c:c )
    5. Run the refresh command. (below is the screenshot)
    6. Nothing appeared in the Tickets link of UVDesk

  • So Mail is converted into ticket or not ?

  • No it doesn't converted.


  • @DD

    Please share your italerts email & password.
    so that we can test it properly.

  • Unfortunately i can't do that. I will create a new user as a member of the IT@ email group and I'll let you know

  • I tried a new user from the scratch. I added the user into IT@ group.
    I've sent an email and I saw the email in the outlook.
    When i tried the refresh-mailbox command there aren't any emails in the UVDESK.

  • Share the credentials of new user then I will check .
    Share the credentials on this "servicewebkul@gmail.com" mail .

Log in to reply